Resources

Have you ever felt overwhelmed by the sheer volume of customer feedback? We’ve all been there, trying to make sense of it all while missing out on critical insights. That’s […]

Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]

Timestamps 00:00 Introduction 00:13 New Features in 2023 00:30 Q1 Dashboard Redesign 01:36 Q2 Survey Improvements 02:34 Q3 New Delivery Methods 04:21 Q4 Authentication and Security 05:45 New Integrations in […]

We’ve been working away in our digital workshop, tinkering and tweaking, and now we’re thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right […]

📢 Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- ⚠️ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their […]

We’ve got some fantastic updates for you, and we can’t wait to share them. Let’s dive into what’s new. 🌟 5-Star metric In addition to CSAT, NPS, and CES, Simplesat […]

We’ve got some big news for you. Simplesat’s dashboard just got a facelift, and some sweet new reporting features! We’ve been working hard to build the ultimate customer feedback management […]

Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s […]

At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, […]

Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk […]

Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks […]

After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. […]

In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric […]

🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes […]

🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more […]

🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give […]

🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send […]

🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and […]

Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given […]

🚀 New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different […]

🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” […]

MSP Webinar’s Steve Taylor recently recorded his experience setting up Simplesat for the first time Check out the video below!

Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why we’re so excited to […]

Seattle, WA — Simplesat announces an intuitive one-click CSAT solution that seamlessly integrates with Zendesk, Inc. customer service and engagement platform. In today’s competitive environment, it’s critical that companies have […]

Seattle, WA — Simplesat announces the first two-way customer satisfaction feedback tool for Datto’s Autotask PSA. In today’s competitive environment, it’s critical that companies have consistent and up-to-date satisfaction data. […]