May News Round-up
At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, …
Crash Course: Customer Feedback Management
In this guide: Introduction Metrics 101 Improving from feedback Responding to feedback Improving response rates Optimizing processes Conclusion Customer feedback is a popular topic across industries, and there are plenty …
Customer frustrations: how and when to respond
The core tenet of customer service is that the customer is always right. In other words, “the customer is king”. At Simplesat, we take a more pragmatic view. We know …
Simplesat integrations 2.0 🔁
Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk …
EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an …
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How to reduce churn: 5 essential customer retention strategies
You’ve got a plan to expand your business and take it to a new level. You’ve set clear goals and a timeframe, and you’ve got the drive to achieve growth. …
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Simplesat’s origin story: how it all began
Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks …
EP.04 – Syncro: Why Marketing IS Customer Service?
Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should …
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Publish testimonials in real-time with feedback widgets
After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. …
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Introducing CES (Customer Effort Score) for Simplesat
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric …
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