🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” …
🏆 Results Able to act quickly on customer feedback Increased engagement across the board Identify promoters to increase word of mouth referrals ✅ Solutions used CSAT surveys integrated with ConnectWise …
You’re excited to survey your customers. What will they think of your business? What are you doing right? Where can you improve? The answers to these questions are invaluable. But …
Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences.
You’ve built your business around avoiding service nightmares like unplanned downtime, missed deadlines, and other slip ups-that disappoint customers. But deep down inside you know mistakes are unavoidable. And when …
Service recovery paradox: How to create loyal customers out of business slip-ups Read More
The positive feedback is now motivating the Castlerock team and their performance is continually improving.
Trust has always been important in business. When your company is perceived as trustworthy, sales roll in effortlessly. But the internet has changed things. Today, an unprecedented amount of information …
How to crank up credibility with a trifecta of trust Read More
Simplesat offered an easy to implement, easy to track solution for measuring customer satisfaction.
In the customer journey, most business owners focus their efforts on client acquisition. And who can blame them? Winning new customers leads to growth (in the short term) and creates …
Customer satisfaction surveys are effective means for ensuring quality service and gaining constructive feedback. After all, “if you don’t appreciate your customers, someone else will.” However, with so many companies …
9 Simple Ways to Boost Customer Satisfaction Survey Response Rates Read More
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