The voice of the customer (VoC) plays an integral role in the world of business. It provides valuable insights into how customers perceive products, services, and the overall customer experience. …
Understanding The Voice Of The Customer: A Guide To Interpreting Feedback Correctly Read More
🌧 Pain points Supermetrics’ support team couldn’t get enough quality feedback Difficulty parsing sentiment in a growing customer base Difficulty in using multiple surveys for different needs Low response rates …
The importance of scalable customer feedback solutions for global brands Read More
In this guide: Your customers hold the key to your success as a business. What do they value most in your product or service? What improvements do you need to …
We’ve got some big news for you. Simplesat’s dashboard just got a facelift, and some sweet new reporting features! We’ve been working hard to build the ultimate customer feedback management …
Revamped and ready for action: unveiling Simplesat’s new dashboards Read More
In this guide: To flourish as a company, you have to stay in constant dialogue with your user base. Listening to your customers isn’t just good PR; it’s the basis …
All you need to know about customer feedback survey delivery Read More
“How likely are you to recommend our product to a friend or colleague?” That’s the core question in Net Promoter Score (NPS) surveys, and experience shows that it’s effective in …
🌧 Inspired IT’s requirements Scalability – a tool to help them maintain a personal touch Easy overview of changing customer experiences Automated sharing and tracking of positive feedback Improved SEO …
Why Simplesat is a must-have for MSPs: Inspired IT’s customer story Read More
🌧 Pain points Data lost between clients, technicians, and the customer success team Positive feedback wasn’t fully utilized Communication delays and ambiguities made it harder to respond to feedback Lack …
With Simplesat, Procano’s techs are getting the praise they deserve Read More
Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s …
New feature: conditional logic and follow-up questions Read More
😫 Pain points Too much time spent customizing inflexible software Difficulty syncing feedback data from different sources Not enough data points Lack of consolidation between NPS and CSAT data Non-intuitive …
How Simplesat’s flexibility allowed Upflow to build customer feedback into their workflows Read More
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