Best CSAT tools 2023

Best NPS tools 2023

Surveys demystified – A guide to transactional and relational feedback

How to leverage customer feedback to drive excellence across every department

Lead generation for MSPs: Strategies that work

Web-embed, event-based emails, survey builder improvements

Proven Strategies for Cultivating Long-Term Adoption

Beating survey fatigue: the ultimate guide to increasing your customer satisfaction feedback rates

The ultimate guide to customer feedback data

Client Lifecycle

Simplesat as a Zendesk NPS alternative

5-Star, multi-select questions, survey expiration, and enhanced filters

Understanding the Voice of the Customer: A guide to interpreting feedback correctly

The importance of scalable customer feedback solutions for global brands

The complete guide to customer survey questions

Revamped and ready for action: unveiling Simplesat’s new dashboards

All you need to know about customer feedback survey delivery

Net Promoter Score benchmarks

Why Simplesat is a must-have for MSPs: Inspired IT’s customer story

With Simplesat, Procano’s techs are getting the praise they deserve

New feature: conditional logic and follow-up questions

How Simplesat’s flexibility allowed Upflow to build customer feedback into their workflows

A beginner’s guide to customer satisfaction metrics

How ITC got 45 Google reviews in under two months

May News Round-up

Crash course in customer feedback management

Customer frustrations: how and when to respond

Simplesat integrations 2.0 🔁

EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias

How to reduce churn: 5 essential customer retention strategies

Simplesat’s origin story: how it all began

EP.04 – Syncro: Why marketing IS customer service

Publish testimonials in real-time with feedback widgets

Introducing CES (Customer Effort Score) for Simplesat

Q2 2021 feature release: Internal notes, custom rating icons, and easy customer editing

EP.03 – Tier2Tech: Prioritizing customer satisfaction as your business edge

EP.02 – Richard Tubb: Highly satisfied customers equals more future business

EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us?

Customer frustrations: Service common issues and takeaways

Q1 2021 feature release: Advanced survey design customization and multi-brand support

User roles and permissions: just the right survey and feedback access for your team

One-off emails, automated follow-ups, customizable templates, and improved email activity stats

How to turn your Promoters into case studies

Everything you need to know about adding one-click customer surveys to your email signatures

Slack/MS Teams, PDF client reports, and unlocking your customer satisfaction data

How to get more constructive (negative) customer feedback

3 key takeaways about customer satisfaction from the Zendesk Customer Experience Trends Report 2020

Customer service KPIs that MSPs should be tracking

Introducing two-factor authentication in Simplesat

Customer Story: Integration Technologies

Native vs. 3rd party customer survey tools: which option is right for me?

Customer Story: Indian River Networks

Features update: Feedback section makeover

Are you getting the best out of your customer service team?

Customer Story: Business France

Turning Customer Feedback into Rocket Fuel – Webinar with NinjaRMM

Features update: improvements to survey reporting

Customer Story: Red Key Solutions

How Proper Sky Ditched Their In-House Survey Tool for Better Response Rates and Game-Changing Feedback

Service recovery paradox: How to create loyal customers out of business slip-ups

Customer Story: Castlerock Managed IT Services

Customer Story: Inspired IT

9 Simple Ways to Boost Customer Satisfaction Survey Response Rates

Video: Setting up Simplesat from scratch in 15 minutes or less

How DigaCore finally got the pulse of their client base

Webinar: The MSPs Complete Satisfaction Solution

Providence Consulting strengthens relationships through transparent feedback and communication

Simplesat is Now in the Zapier Directory

Simplesat Enhances Customer Feedback Capabilities with One-click CSAT Zendesk Integration

Todd Kane with Simplesat Founders Derek and Cory Brown on the Power of Customer Satisfaction

Simplesat Announces First Two-Way Autotask Integration for Customer Satisfaction

Measuring Customer Service Quality with the RATER Framework

What is a Net Promoter Score (NPS)?

Helpful Tips to Drive Customer Satisfaction with Lower Response Times

7 Meaningful Ways to Encourage Empathy in Customer Service

How to Create A Strong Service Image Online

Ways to Earn and Inspire Customer Trust

5 Strategies to Achieve More Reliable Service