Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given …
Introducing two-factor authentication in Simplesat Read More
🏆 Results Time and effort saved through survey automation Improved team enthusiasm and performance Increased website conversions ✅ Solutions used Automated email NPS surveys ConnectWise contact sync Closed ticket CSAT …
When it comes to collecting customer feedback, you have two main options: the built in or ‘native’ functions of your helpdesk platform, or 3rd party software that integrates with that …
Native vs. 3rd party customer survey tools: which option is right for me? Read More
🏆 Results 25% increase in client engagement 50% reduction in CSAT costs Increased service quality and team morale ✅ Solutions used Fast and simple integration with Connectwise Migration of all …
???? New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different …
In today’s marketplace, providing exceptional customer service is one of the best ways to differentiate yourself from the competition. A traditional, reactive “customer service department” just doesn’t cut it anymore.
🏆 Results Dramatic increase in survey response rates Able to act decisively on the insights they gathered Improved team performance ✅ Solutions used CSAT surveys integrated with in-house ITSM tools …
Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss how MSPs can get the most out of their customer feedback. ???? Webinar summary Why you should care …
Turning Customer Feedback into Rocket Fuel – Webinar with NinjaRMM Read More
???? New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” …
Red Key turned to Simplesat when the time came to implement a new method for collecting and analyzing customer service data. Unhappy with their existing tool — which was stale and missing key features — they made the switch and have benefited from Simplesat’s more comprehensive approach.
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