CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric […]
Resources
Embark on a customer feedback mastery journey through our resource page! Unlock excellence and boost your skills on this insightful expedition. ๐๐
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Success Stories
At Simplesat, we believe in the importance of stellar customer support, and we love working with partners who share this priority. Genatec is an IT leader in Canada, providing comprehensive […]
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Big news โ we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]
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Webinars
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current […]
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We were curious about Proper Skyโs current experience with Simplesat: whatโs convincing them to stay with us?
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Timestamps 00:00 Introduction 00:13 New Features in 2023 00:30 Q1 Dashboard Redesign 01:36 Q2 Survey Improvements 02:34 Q3 New Delivery Methods 04:21 Q4 Authentication and Security 05:45 New Integrations in […]
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How Spektrix built transparency and got more actionable feedback with Simplesat
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Webinars
MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human […]
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CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals […]
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Jump to ๐คฏ Why do this? ๐โโ๏ธ Questions to ask ๐ โโ๏ธ Questions NOT to ask ๐ค What else can you do? Youโve probably heard that one in three customers walk […]
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Success Stories
Achieving 5x feedback growth within one month of using Simplesat: the Sport Alliance story
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Webinars
MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps […]
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MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider […]
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MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital […]
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Weโve been working away in our digital workshop, tinkering and tweaking, and now weโre thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right […]
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Webinars
CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) […]
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Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Onboard, Retain, […]
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๐ข Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- โ ๏ธ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their […]
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We’ve got some fantastic updates for you, and we can’t wait to share them. Let’s dive into what’s new. ๐ 5-Star metric In addition to CSAT, NPS, and CES, Simplesat […]
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Success Stories
Global brand Supermetrics needed scalable feedbacksolutions -- and Simplesat delivered!
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Weโve got some big news for you. Simplesatโs dashboard just got a facelift, and some sweet new reporting features! Weโve been working hard to build the ultimate customer feedback management […]
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Success Stories
Effortless scalability and improved SEO: Inspired IT's customer story
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With Simplesat, Procanoโs techs are getting the praise they deserve
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Customer opinions arenโt always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what theyโre thinking. They also give you the full picture about whatโs […]
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Success Stories
How Upflow built customer feedback into their existing workflows
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How ITC got 45 Google reviews in under two months with Simplesat
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At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. Thereโs plenty of nonsense out there, and when we find something great, […]
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Simplesat works best when itโs integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk […]
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Blog
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an […]
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Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks […]
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Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should […]
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News & Updates
After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. […]
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In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, weโre excited to announce the latest metric […]
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๐ New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes […]
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Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite of not […]
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Asset 1 Key takeaways The โIT Business Growth Expertโ Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering […]
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Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer […]
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๐ New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more […]
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๐ New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 Weโve cooked up some new roles in Simplesat designed to give […]
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๐ New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys Itโs super easy to send […]
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๐ New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and […]
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With competition and economic uncertainty intensifying, customer loyalty is a key factor in driving the success of an organization. Indeed, more than half of customers will go out of their […]
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Improve your customer relations by keeping track of the data.
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News & Updates
Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given […]
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Success Stories
When Intech switched to Simplesat's ConnectWise integration, customer feedback collection became a breeze
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Success Stories
Why Indian River Networks decided to stick with Simplesat
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๐ New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different […]
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Success Stories
With Simplesat, Business France receives dramatically higher response rates -- and a higher satisfaction average too!
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Simplesat CEO Cory Brown and NinjaRMMโs Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.
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๐ New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” […]
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Success Stories
How Red Key Solutions finally found the right tool in Simplesat
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Success Stories
Why Proper Sky ditched their in-house survey tool and switched to Simplesat
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Success Stories
How Castlerock realized feedback collection doesn't have to be "clunky and awkward"
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Success Stories
Inspired IT achieved 31% CSAT response rates with Simplesat
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News & Updates
MSP Webinar’s Steve Taylor recently recorded his experience setting up Simplesat for the first time Check out the video below!
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Success Stories
How DigaCore finally got the pulse of their client base with Simplesat's help
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Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be […]
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Success Stories
Providence Consulting strengthens relationships through transparent feedback and communication
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News & Updates
Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why weโre so excited to […]
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Seattle, WA — Simplesat announces an intuitive one-click CSAT solution that seamlessly integrates with Zendesk, Inc. customer service and engagement platform. In todayโs competitive environment, itโs critical that companies have […]
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Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a […]
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Seattle, WA — Simplesat announces the first two-way customer satisfaction feedback tool for Dattoโs Autotask PSA. In todayโs competitive environment, itโs critical that companies have consistent and up-to-date satisfaction data. […]
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