Resources

Embark on a customer feedback mastery journey through our resource page! Unlock excellence and boost your skills on this insightful expedition. 🚀🌟

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Success Stories

At Simplesat, we believe in the importance of stellar customer support, and we love working with partners who share this priority. Genatec is an IT leader in Canada, providing comprehensive […]

News & Updates

Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]

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Success Stories
We were curious about Proper Sky’s current experience with Simplesat: what’s convincing them to stay with us?
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Webinars

MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human […]

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Blog

Jump to 🤯 Why do this? 🙋‍♂️ Questions to ask 🙅‍♀️ Questions NOT to ask 🤔 What else can you do? You’ve probably heard that one in three customers walk […]

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Webinars

MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps […]

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Webinars

MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider […]

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Blog
CSAT tool comparison and buyer's checklist
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Blog
How do you choose the best NPS tool for your business?
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Webinars

MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital […]

News & Updates

We’ve been working away in our digital workshop, tinkering and tweaking, and now we’re thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right […]

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Webinars

CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) […]

News & Updates

📢 Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- ⚠️ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their […]

News & Updates

Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s […]

News & Updates

At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, […]

News & Updates

Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk […]

News & Updates

Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks […]

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Blog

Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.  Delivering good customer satisfaction should […]

News & Updates

After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. […]

News & Updates

In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric […]

News & Updates

Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given […]

News & Updates

🚀 New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different […]

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Blog
Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.
News & Updates

🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” […]

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Blog

Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be […]

News & Updates

Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why we’re so excited to […]

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