🌧 Pain points Data lost between clients, technicians, and the customer success team Positive feedback wasn’t fully utilized Communication delays and ambiguities made it harder to respond to feedback Lack …
With Simplesat, Procano’s techs are getting the praise they deserve Read More
Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s …
New feature: conditional logic and follow-up questions Read More
😫 Pain points Too much time spent customizing inflexible software Difficulty syncing feedback data from different sources Not enough data points Lack of consolidation between NPS and CSAT data Non-intuitive …
How Simplesat’s flexibility allowed Upflow to build customer feedback into their workflows Read More
In this guide: Introduction CSAT, a tool for day-to-day communication 🌞 NPS, the best way to measure loyalty 🤝🏻 The pros of using NPS CES, a way to see yourself …
A Beginner’s Guide to Customer Satisfaction Metrics Read More
ITC Service is a Newcastle-based provider of IT support. Their main values are Integrity, Trust, Communication and Service. We were able to help out with the communication part. 🎥 Highlight …
At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, …
In this guide: Introduction Metrics 101 Improving from feedback Responding to feedback Improving response rates Optimizing processes Conclusion Customer feedback is a popular topic across industries, and there are plenty …
The core tenet of customer service is that the customer is always right. In other words, “the customer is king”. At Simplesat, we take a more pragmatic view. We know …
Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk …
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an …
EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias Read More
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