Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a …
Seattle, WA — Simplesat announces the first two-way customer satisfaction feedback tool for Datto’s Autotask PSA. In today’s competitive environment, it’s critical that companies have consistent and up-to-date satisfaction data. …
Simplesat Announces First Two-Way Autotask Integration for Customer Satisfaction Read More
Customer service can be difficult to evaluate, especially when only 1 out of every 26 unhappy customers complain (and the rest leave you wondering where you went wrong). Learning from …
Measuring Customer Service Quality with the RATER Framework Read More
Measuring customer loyalty is tough. Sure, you can look at purchase history, but in many industries, enthusiasm and spending habits are not always related. Just look at phone companies – …
What do you think is an appropriate time frame to respond to customer inquiries? 24 hrs? 48hrs? A week? If you think any of those is an ideal response time, …
Helpful Tips to Drive Customer Satisfaction with Lower Response Times Read More
Have you ever heard people complain about “soulless” corporate entities, or service that “just didn’t feel human?” Even worse, you may hear customers already upset about an error being further …
7 Meaningful Ways to Encourage Empathy in Customer Service Read More
Imagine walking into a store with unlabeled aisles, broken price scanners, and zero employees in sight. It’s difficult to find what you want, so you wander around aimlessly, growing increasingly …
Whether your company is B2C or B2B, your best customers are the ones who trust you. Once they determine you are trustworthy enough for a first-time purchase, it’s on you …
Customer service accuracy and dependability can make or break your reputation. Fortunately, there are many ways you can earn and maintain a reputation for accurate, dependable service. Below are five …
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