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Academy
How to ruin your customer satisfaction score
Best CSAT tools 2023
Best NPS tools 2023
Surveys demystified – A guide to transactional and relational feedback
How to leverage customer feedback to drive excellence across every department
Beating survey fatigue: the ultimate guide to increasing your customer satisfaction feedback rates
The ultimate guide to customer feedback data
Understanding the Voice of the Customer: A guide to interpreting feedback correctly
The complete guide to customer survey questions
All you need to know about customer feedback survey delivery
Net Promoter Score benchmarks
A beginner’s guide to customer satisfaction metrics
Crash course in customer feedback management
Customer frustrations: how and when to respond
EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias
How to reduce churn: 5 essential customer retention strategies
EP.04 – Syncro: Why marketing IS customer service
EP.03 – Tier2Tech: Prioritizing customer satisfaction as your business edge
EP.02 – Richard Tubb: Highly satisfied customers equals more future business
EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us?
How to turn your Promoters into case studies
Everything you need to know about adding one-click customer surveys to your email signatures
How to get more constructive (negative) customer feedback
3 key takeaways about customer satisfaction from the Zendesk Customer Experience Trends Report 2020
Customer service KPIs that MSPs should be tracking
Native vs. 3rd party customer survey tools: which option is right for me?
Are you getting the best out of your customer service team?
Turning customer feedback into rocket fuel – Webinar with NinjaRMM
Service recovery paradox: How to create loyal customers out of business slip-ups
9 Simple ways to boost customer satisfaction survey response rates
Webinar: The MSPs complete satisfaction solution
Todd Kane with Simplesat founders Derek and Cory Brown on the power of customer satisfaction
Measuring customer service quality with the RATER framework
What is a Net Promoter Score (NPS)?
Helpful tips to drive customer satisfaction with lower response times
7 Meaningful ways to encourage empathy in customer service
How to create a strong service image online
Ways to earn and inspire customer trust
5 Strategies to achieve more reliable service
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Features
Customer surveys
Feedback reporting
Real-time notifications
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Solutions
IT Services
SaaS and Tech
E-commerce
Marketing Agencies
Financial Services
Government
Any business!
Integrations
Autotask
ConnectWise
Freshdesk
Hubspot
Intercom
Salesforce
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