The voice of the customer (VoC) plays an integral role in the world of business. It provides valuable insights into how customers perceive products, services, and the overall customer experience. …
Understanding The Voice Of The Customer: A Guide To Interpreting Feedback Correctly Read More
In this guide: To flourish as a company, you have to stay in constant dialogue with your user base. Listening to your customers isn’t just good PR; it’s the basis …
All you need to know about customer feedback survey delivery Read More
In this guide: Introduction Metrics 101 Improving from feedback Responding to feedback Improving response rates Optimizing processes Conclusion Customer feedback is a popular topic across industries, and there are plenty …
The core tenet of customer service is that the customer is always right. In other words, “the customer is king”. At Simplesat, we take a more pragmatic view. We know …
You’ve got a plan to expand your business and take it to a new level. You’ve set clear goals and a timeframe, and you’ve got the drive to achieve growth. …
How to reduce churn: 5 essential customer retention strategies Read More
Think about how many emails you receive each day, and how many inboxes you reach. Email is a trusted communication tool, of course, but it can also be a great …
A long list of 5-star reviews and positive customer survey results may look good, but they are meaningless if customers feel pressure to always leave positive feedback. Negative feedback is …
How to get more constructive (negative) customer feedback Read More
When it comes to collecting customer feedback, you have two main options: the built in or ‘native’ functions of your helpdesk platform, or 3rd party software that integrates with that …
Native vs. 3rd party customer survey tools: which option is right for me? Read More
In today’s marketplace, providing exceptional customer service is one of the best ways to differentiate yourself from the competition. A traditional, reactive “customer service department” just doesn’t cut it anymore.
Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss how MSPs can get the most out of their customer feedback. ???? Webinar summary Why you should care …
Turning Customer Feedback into Rocket Fuel – Webinar with NinjaRMM Read More
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