You’ve built your business around avoiding service nightmares like unplanned downtime, missed deadlines, and other slip ups-that disappoint customers. But deep down inside you know mistakes are unavoidable. And when …
Service recovery paradox: How to create loyal customers out of business slip-ups Read More
Customer service can be difficult to evaluate, especially when only 1 out of every 26 unhappy customers complain (and the rest leave you wondering where you went wrong). Learning from …
Measuring Customer Service Quality with the RATER Framework Read More
Have you ever heard people complain about “soulless” corporate entities, or service that “just didn’t feel human?” Even worse, you may hear customers already upset about an error being further …
7 Meaningful Ways to Encourage Empathy in Customer Service Read More
Imagine walking into a store with unlabeled aisles, broken price scanners, and zero employees in sight. It’s difficult to find what you want, so you wander around aimlessly, growing increasingly …
Whether your company is B2C or B2B, your best customers are the ones who trust you. Once they determine you are trustworthy enough for a first-time purchase, it’s on you …
Customer service accuracy and dependability can make or break your reputation. Fortunately, there are many ways you can earn and maintain a reputation for accurate, dependable service. Below are five …
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