Net Promoter Score benchmarks
“How likely are you to recommend our product to a friend or colleague?” That’s the core question in Net Promoter Score (NPS) surveys, and experience shows that it’s effective in …
Customer Satisfaction
A Beginner’s Guide to Customer Satisfaction Metrics
In this guide: Introduction CSAT, a tool for day-to-day communication 🌞 NPS, the best way to measure loyalty 🤝🏻 The pros of using NPS CES, a way to see yourself …
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EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an …
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EP.04 – Syncro: Why Marketing IS Customer Service?
Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should …
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EP.03 – Tier2Tech: Prioritizing Customer Satisfaction as your Business Edge
Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite of not …
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EP.02 – Richard Tubb: Highly satisfied customers equals more future business
Asset 1 Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering …
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EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us?
Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer …
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3 Key Takeaways about Customer Satisfaction from the Zendesk Customer Experience Trends Report 2020
Our quick guide to the 2020 Zendesk Customer Experience Trends Report will help you enhance your CSAT scores with insights on leading companies’ strategies.
9 Simple Ways to Boost Customer Satisfaction Survey Response Rates
Customer satisfaction surveys are effective means for ensuring quality service and gaining constructive feedback. After all, “if you don’t appreciate your customers, someone else will.” However, with so many companies …
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Webinar: The MSPs Complete Satisfaction Solution
Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be …