In this guide: Introduction CSAT, a tool for day-to-day communication 🌞 NPS, the best way to measure loyalty 🤝🏻 The pros of using NPS CES, a way to see yourself …
A Beginner’s Guide to Customer Satisfaction Metrics Read More
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an …
EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias Read More
Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should …
EP.04 – Syncro: Why Marketing IS Customer Service? Read More
Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite of not …
EP.03 – Tier2Tech: Prioritizing Customer Satisfaction as your Business Edge Read More
Asset 1 Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering …
EP.02 – Richard Tubb: Highly satisfied customers equals more future business Read More
Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer …
EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us? Read More
Our quick guide to the 2020 Zendesk Customer Experience Trends Report will help you enhance your CSAT scores with insights on leading companies’ strategies.
Customer satisfaction surveys are effective means for ensuring quality service and gaining constructive feedback. After all, “if you don’t appreciate your customers, someone else will.” However, with so many companies …
9 Simple Ways to Boost Customer Satisfaction Survey Response Rates Read More
Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be …
Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a …
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