🏆 Results Time and effort saved through survey automation Improved team enthusiasm and performance Increased website conversions âś… Solutions used Automated email NPS surveys ConnectWise contact sync Closed ticket CSAT …
🏆 Results 25% increase in client engagement 50% reduction in CSAT costs Increased service quality and team morale âś… Solutions used Fast and simple integration with Connectwise Migration of all …
🏆 Results Dramatic increase in survey response rates Able to act decisively on the insights they gathered Improved team performance âś… Solutions used CSAT surveys integrated with in-house ITSM tools …
Red Key turned to Simplesat when the time came to implement a new method for collecting and analyzing customer service data. Unhappy with their existing tool — which was stale and missing key features — they made the switch and have benefited from Simplesat’s more comprehensive approach.
Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences.
The positive feedback is now motivating the Castlerock team and their performance is continually improving.
Simplesat offered an easy to implement, easy to track solution for measuring customer satisfaction.
After implementing Simplesat, the leadership team of DigaCore was impressed with how easy it was for clients to instantly communicate how they were feeling.
Customer Story: Providence Consulting
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