How to Turn Your Promoters into Case Studies
If you’ve ever been involved with a B2B case study project, you know how difficult and time consuming they can be! There are just so many challenges that can come …
NPS
Customer Service KPIs that MSPs Should Be Tracking
How do you measure customer service? Customer satisfaction key performance indicators (KPIs) should top your list of performance metrics. Here are the essential KPIs for MSPs to track.
What is a Net Promoter Score (NPS)?
Measuring customer loyalty is tough. Sure, you can look at purchase history, but in many industries, enthusiasm and spending habits are not always related. Just look at phone companies – …