How to Turn Your Promoters into Case Studies
If you’ve ever been involved with a B2B case study project, you know how difficult and time consuming they can be! There are just so many challenges that can come …
Service Improvement
5 Tips on Obtaining a Measurable Value From Customer Feedback
In the business industry, it is not advisable to rely on gut feeling. Thus, your company’s success depends heavily on the data you use to make business decisions. A critical …
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Everything you need to know about adding one-click customer surveys to your email signatures
Think about how many emails you receive each day, and how many inboxes you reach. Email is a trusted communication tool, of course, but it can also be a great …
How to get more constructive (negative) customer feedback
A long list of 5-star reviews and positive customer survey results may look good, but they are meaningless if customers feel pressure to always leave positive feedback. Negative feedback is …
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3 Key Takeaways about Customer Satisfaction from the Zendesk Customer Experience Trends Report 2020
Our quick guide to the 2020 Zendesk Customer Experience Trends Report will help you enhance your CSAT scores with insights on leading companies’ strategies.
Customer Service KPIs that MSPs Should Be Tracking
How do you measure customer service? Customer satisfaction key performance indicators (KPIs) should top your list of performance metrics. Here are the essential KPIs for MSPs to track.
Native vs. 3rd party customer survey tools: which option is right for me?
When it comes to collecting customer feedback, you have two main options: the built in or ‘native’ functions of your helpdesk platform, or 3rd party software that integrates with that …
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Are you getting the best out of your customer service team?
In today’s marketplace, providing exceptional customer service is one of the best ways to differentiate yourself from the competition. A traditional, reactive “customer service department” just doesn’t cut it anymore.
The Complete Guide to Customer Survey Questions
You’re excited to survey your customers. What will they think of your business? What are you doing right? Where can you improve? The answers to these questions are invaluable. But …
Service recovery paradox: How to create loyal customers out of business slip-ups
You’ve built your business around avoiding service nightmares like unplanned downtime, missed deadlines, and other slip ups-that disappoint customers. But deep down inside you know mistakes are unavoidable. And when …
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