When it comes to collecting customer feedback, you have two main options: the built in or ‘native’ functions of your helpdesk platform, or 3rd party software that integrates with that …
Native vs. 3rd party customer survey tools: which option is right for me? Read More
In today’s marketplace, providing exceptional customer service is one of the best ways to differentiate yourself from the competition. A traditional, reactive “customer service department” just doesn’t cut it anymore.
You’re excited to survey your customers. What will they think of your business? What are you doing right? Where can you improve? The answers to these questions are invaluable. But …
You’ve built your business around avoiding service nightmares like unplanned downtime, missed deadlines, and other slip ups-that disappoint customers. But deep down inside you know mistakes are unavoidable. And when …
Service recovery paradox: How to create loyal customers out of business slip-ups Read More
Trust has always been important in business. When your company is perceived as trustworthy, sales roll in effortlessly. But the internet has changed things. Today, an unprecedented amount of information …
How to crank up credibility with a trifecta of trust Read More
In the customer journey, most business owners focus their efforts on client acquisition. And who can blame them? Winning new customers leads to growth (in the short term) and creates …
Customer satisfaction surveys are effective means for ensuring quality service and gaining constructive feedback. After all, “if you don’t appreciate your customers, someone else will.” However, with so many companies …
9 Simple Ways to Boost Customer Satisfaction Survey Response Rates Read More
In the service industry, your company is driven by customer satisfaction. The high paying, recurring contracts upon which your business is built are vital to the current and long-term health …
The Small Business Owner’s Complete Customer Satisfaction Solution Read More
Service businesses depend on customer satisfaction to turn their clients into long-term money factories. It’s a no brainer for every business owner to have a clear sense of what their …
Why service owners can’t afford to skip collecting feedback from their clients Read More
Good job! You’ve done your due diligence and setup customer satisfaction (CSAT) and/or NPS (Net Promoter Score) surveys for your business. The feedback is rolling in and you’re finally getting …
So, You Received Some Customer Feedback. Now What? Read More
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