The to get customer feedback through Freshdesk

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 Integrate one-click CSAT or NPS surveys into Freshdesk solved ticket email notifications. 

How Simplesat works with Freshdesk

Add CSAT or NPS surveys to solved ticket emails

Embed one-click surveys directly into solved ticket Freshdesk email notifications.

  • Easy copy/paste process takes less than 5 minutes
  • Works with Freshdesk’s event-based triggers, or time-based automations
  • Including survey in existing notifications means no extra emails for your clients

Add comments and tags to tickets

Through Zapier, you can sync ratings with Freshdesk ticket comments and tags to increase the visibility and transparency of your helpdesk.

  • Display ratings and comments directly in private ticket comments
  • Make it easy for techs to see feedback without switching tools

Add satisfaction ratings back to Freshdesk

Through Zapier, you can take advantage of Freshdesk’s core satisfaction ratings by writing feedback directly to tickets.

  • Updates rating value and comment
  • View your CSAT data directly in Freshdesk

Detailed ticket reporting

Create reports for a client, group of team members, or any other information you’re looking to present or explore.

  • View survey score, stats, trends and leaderboards
  • Filter by company, customer, team member, or any synced Freshdesk attributes
  • Drill down to see details for any specific stat or time period

Read how real businesses are improving customer satisfaction with Simplesat​

Customer surveys don't have to be boring

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