The easiest way to get customer feedback through LiveAgent
How Simplesat works with LiveAgent
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved ticket emails from LiveAgent.
- Easily create LiveAgent surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Update contact properties with rating details
- Up-to-date syncing of the latest CSAT and NPS score makes it easy to segment customers based on satisfaction
- Create reports based on rating data from custom fields
Create follow-up tickets from feedback
- Following up with customers is as easy as replying to a new ticket
- Know why customers are unhappy and get reviews from satisfied customers
Update ticket custom fields with rating details
- Connect with any custom fields you’ve created
- Update tickets with the latest CSAT rating, sentiment, and follow-up comment
