Net Promoter Score (NPS) survey template

Track customer loyalty and long-term performance with this NPS template.

Template used for

Marketing
Support
Product

🤔 How do NPS surveys work?

Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend your business to others, typically on a scale from 0 to 10. This simple yet powerful metric offers insight into long-term customer loyalty and helps you identify advocates and detractors within your customer base.

What makes NPS essential for your business?

NPS is valued for its ability to track loyalty over time. Unlike transactional metrics like CSAT, NPS reflects the overall sentiment of customers toward your brand, giving you a clear view of long-term customer satisfaction and potential growth. NPS feedback helps prioritize improvements that have the biggest impact on customer loyalty.

Start your NPS survey today

Sign up or log in to Simplesat to access our customizable NPS Survey Template. Use it to gather essential feedback, strengthen customer loyalty, and drive sustainable growth for your business.

Industry standard benchmark

Additional resources to help you launch successful survey projects

Success Stories

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Blog

Get tips on how to create better surveys, hear the latest product news, or check out our research.

Help Center

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Scroll to Top

Try a sample survey

Enter your email below to receive a sample survey.