“By integrating into Autotask with clean, simple to click icons for satisfaction scores, Simplesat lives up to its name. Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That’s monumental and gives us a MUCH better pulse on our customers.
Getting more frequent customer feedback and giving us meaningful leading indicators to know how our support team is doing. We can respond immediately to dissatisfied customers and track satisfaction metrics against other KPI (such as utilization, # of tickets, etc.) to learn how and whether different workloads impact customer satisfaction.”