Onboard, Retain, Grow.

Unlock the Secrets of Client Retention:
Building an
Amazing Client Lifecycle

A proven workflow to reduce churn and grow your business

🎉 Free of charge!

Webinar timestamps

Overview: The Service Pyramid

Step 1: Fix Your Onboarding Process

Step 2: Tame the Communication Chaos

Step 3: Focus on the Long Game and Prevent Churn

Step 4: Grow Your Business

Get Slides

Todd Kane

President of Evolved Management

Todd has spent over a decade developing a management framework to help managed service providers increase their margins and reduce employee turnover. His company, Evolved Management, provides guidance and resources to enable MSPs to reach their full potential.

Hannah Logan

Product Expert at Simplesat

Hannah is a tech industry pro with 10 years of experience. Her mantra? Good customer service above all. She believes in putting the customer first, understanding their needs, and going the extra mile to help them reach their goals. Every interaction is a chance to build trust and establish a long-lasting partnership.

Ricky Cecchini

VP of Product

Ricky has over a decade of experience working in the MSP industry. Throughout his career, Ricky has worked across all facets of business, including sales and marketing, tier-1 helpdesk support, account management, and leadership. His extensive knowledge and specialized expertise have enabled him to understand the challenges MSPs face and work to build solutions that support their needs and empower them to succeed.

Cory Brown

CEO of Simplesat

Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.

Scroll to Top

Try a sample survey

Enter your email below to receive a sample survey.