CS Unleashed Webinar Series

From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption

Get actionable CS tips to increase your NRR

Webinar timestamps

Introduction (About Vitally & Simplesat)

Transitioning from Implementation to Customer Success

Driving Platform Adoption

Empowering CSMs as Strategic Partners

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Elliot Fox

Head of Customer Success at Simplesat

Hi! I’m Elliot the head of Customer Success at Simplesat. Passionate about onboarding customers and finding simple solutions to complex use cases.

Celine Doumar

CSM at Vitally

Celine is a Sr CSM at Vitally, a leading CSP. She embarked on her journey in Customer Success almost a decade ago (before it was called Customer Success) at a large organization, moving from Mid Market Customer Success to Enterprise Implementation. When she moved to New York five years ago, she transitioned into the dynamic world of startups, and has since worn many CS hats. She currently lives in Brooklyn, NY.

Cory Brown

CEO of Simplesat

Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.

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