Todd Kane with Simplesat Founders Derek and Cory Brown on the Power of Customer Satisfaction

Todd Kane with Simplesat Founders Derek and Cory Brown on the Power of Customer Satisfaction


Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown.

Topics covered:

  • Simplesat's origins from Pronto Marketing
  • Filling a need for a "complete satisfaction solution" for MSPs
  • The importance of collecting CSAT ticket feedback
  • How users are benefitting from Simplesat today
  • How Simplesat is different from competitors or alternative solutions
  • On the roadmap: NPS emails, deeper integrations with ConnectWise, Autotask, Zendesk and more

Originally posted on Evolve's blog.

Cory Brown

Co-founder

Cory's a co-founder, builder and cheerleader at Simplesat. Also co-founder and co-owner at Pronto Group, home to Pronto Marketing (agency as a service for small business) and Pronto Tools (software development and startup studio).