The easiest way to get customer feedback through Syncro
Embed CSAT, CES, or NPS surveys directly into SyncroMSP’s closed-ticket email templates.
How Simplesat works with Syncro
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket emails from Syncro.
- Easily create Syncro surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Update contact properties with rating details
- Syncing latest CSAT, NPS, or CES ratings makes it easy to segment customers based on satisfaction
- Generate reports and dashboards in Syncro based on rating data from custom fields.
Create follow-up tickets from feedback
- Remembering to follow up with customers is as easy as replying to a new ticket
- Dig into why customers are unhappy
- Ask satisfied customers for reviews!
Add notes to tickets
- Private notes contain all response details
- Your agents can view everything without leaving Syncro
Update ticket fields with rating details
- Connect with any custom fields you’ve created
- Use rating data in custom fields to generate reports in Syncro
Get everything in Simplesat
- All ticket and customer details are associated with feedback
- Use these synced fields to create powerful filters and reports in Simplesat
