The easiest way to get customer feedback through Freshdesk
Embed CSAT, CES, or NPS surveys into Freshdesk’s solved-ticket email notifications.
How Simplesat works with Freshdesk
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket emails from Freshdesk.
- Easily create Freshdesk surveys
- Works with Freshdesk’s event-based triggers, or time-based automations
- Including survey in existing notifications means no extra emails for your clients
Add comments and tags to tickets
Through Zapier, you can sync ratings with Freshdesk ticket comments and tags to increase the visibility and transparency of your helpdesk.
- Display ratings and comments directly in private ticket comments
- Make it easy for techs to see feedback without switching tools
Add satisfaction ratings back to Freshdesk
Through Zapier, you can take advantage of Freshdesk’s core satisfaction ratings by writing feedback directly to tickets.
- Updates rating value and comment
- View your CSAT data directly in Freshdesk
Instant emails
Keep your team on the same page with informative email notifications.
- Each Simplesat user can configure their notification preferences
- Options to receive only certain types of results (ex. only negative ratings with a comment)
- Send notifications to email groups, Microsoft Teams, or Slack channels
Detailed ticket reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends and leaderboards
- Filter by company, customer, team member, or any synced Freshdesk attributes
- Drill down to see details for any specific stat or time period
