The easiest way to get customer feedback through Freshdesk
Embed CSAT, CES, or NPS surveys into Freshdesk’s solved-ticket email notifications.
How Simplesat works with Freshdesk
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket emails from Freshdesk.
- Easily create Freshdesk surveys
- Works with Freshdesk’s event-based triggers, or time-based automations
- Including survey in existing notifications means no extra emails for your clients
Update contact properties with rating details
- Syncing latest CSAT, NPS, or CES ratings makes it easy to segment customers based on satisfaction
- Generate reports and dashboards in Freshdesk Analytics based on rating data from custom fields.
Create follow-up tickets from feedback
- Remembering to follow up with customers is as easy as replying to a new ticket
- Dig into why customers are unhappy
- Ask satisfied customers for reviews!
Add comments and tags to tickets
- Private notes contain all response details
- Sync rating value and sentiment as tags
- Your agents can view everything without leaving Freshdesk
Add satisfaction ratings back to Freshdesk
- Connect with any Freshdesk survey you’ve created
- Updates rating value and comment
- View your CSAT data directly in Freshdesk
Update ticket fields with rating details
- Connect with any custom fields you’ve created
- Turn rating data into Freshdesk Analytics reports and dashboards.
Get everything in Simplesat
- All ticket and customer details are associated with feedback
- Use these synced fields to create powerful filters and reports in Simplesat
