The easiest way to get customer feedback through Freshdesk

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Help Center 2.0

Embed CSAT, CES, or NPS surveys into Freshdesk’s solved-ticket email notifications. 

How Simplesat works with Freshdesk

Add CSAT, CES, or NPS surveys to solved ticket emails

Embed one-click surveys directly into solved ticket emails from Freshdesk.

Add comments and tags to tickets

Through Zapier, you can sync ratings with Freshdesk ticket comments and tags to increase the visibility and transparency of your helpdesk.

Add satisfaction ratings back to Freshdesk

Through Zapier, you can take advantage of Freshdesk’s core satisfaction ratings by writing feedback directly to tickets.

Instant emails

Keep your team on the same page with informative email notifications.

Detailed ticket reporting

Create reports for a client, group of team members, or any other information you’re looking to present or explore.

Zapier Integrations for Simplesat and Freshdesk

Read how real businesses are improving customer satisfaction with Simplesat​

Customer surveys don't have to be boring

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