“Clean interface. Fantastic support. All-inclusive pricing model. The platform works well and their new features make sense.”
Smart Dolphins IT Solutions
Network Computer Pros
If you are looking for CSAT and in the MSP space, you must at least try this one. It has everything you should need and integration is perfect.”
"Simplesat is quite simply the most important Zendesk addon we have in our stable. The surveys make feedback easy and fun for the user. The visibility to the rest of our company gives us not only a benchmark for satisfaction, but the opportunity to improve where we have failed.
Implementing CSAT and user feedback on the website was incredibly easy with a customizable embed code that Simplesat provides, just cut and paste and you've got reviews up for sales leads and website visitors to see.
Their support is ultra responsive. Everything is so straightforward I hardly needed it, but they were there to clarify any time I needed reassurance. The price is incredibly reasonable for such a smart and robust product. If I could give them 6 stars, I would."
I would not hesitate to recommend Simplesat if you are a user of Autotask/Datto PSA.”
“It is easy to use and is able to accomplish all that we need.”
Scout Technology Guides
Getting more frequent customer feedback and giving us meaningful leading indicators to know how our support team is doing. We can respond immediately to dissatisfied customers and track satisfaction metrics against other KPI (such as utilization, # of tickets, etc.) to learn how and whether different workloads impact customer satisfaction.”
DMA Tech Solutions
“We made the switch to Simplesat nearly a year ago now and have not regretted it. Their support is phenomenal and they are constantly adding features and enhanced functionality to the product. If you're looking for a solid CSAT tool, look no further.”
“Really easy and simple to setup and use, providing invaluable info. Highly recommended!”
“Simplesat is an innovative feedback solution that makes getting customer feedback straightforward. I would highly recommend giving them a shot to see if they are a good fit for your business needs.”
Blue Harbor Technology
First Column IT
RAM-Tech PC Solutions
“Cory and the team really provide excellent customer service whenever we have had the occasional issue. Furthermore, they have listened to our needs and acted upon them in a good time frame. an example is when I needed reports on Csat results. Cory added this to their new features roadmap then sent me the reports manually every week. The feature was added about a month later.
Now that's what I call service.”
Saxons IT Pty Ltd
“We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk.
I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat!”
“We have been using Simplesat for quite a few months and can't count how many potential clients have referenced the reviews on our website. We built our business on fast service, professionalism, and high quality. Simplesat has validated what we already knew and made it apparent to any potential client visiting our website.”
The ArcLight Group, LLC
We use both the CSAT and NPS surveys and we're getting excellent response from our customers. We show our employees the customer reviews on a dashboard in the office as well as in Slack. We also use the widget on our website to show our customer reviews to prospects.”
“Very cool product, straightforward, competitively priced, tons of value. Highly recommended for getting immediate feedback on how your customer service team is doing.”
“It's an excellent survey tool, we are getting customer feedback on email which helps us to resolve customer issues spontaneously via email.”
IMEX Technical Services
SJP Network Solutions IT Support
“Implementation was easy and the support that we got was excellent. Truly feel that they care about their product and making sure it works for their clients. Highly recommend this app.”
5K Technical Services
“We found benefits to our business when we started using Simplesat straight away. The support from Cory and the team has been excellent and the information provided from Simplesat is invaluable to the help desk and managers. I wouldn't hesitate to recommend Simplesat in the future and will continue to use it.”
“Easy to customize and use. Stats are readily accessible.”
“Our company has been with Simplesat since beta versions and they have excelled with every addition and support request or interaction we have had. Brilliant product, priced well with continuous benefit.”
“I am very satisfied with this software, I use it every day to check positive and negative reviews.”
“There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.
Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.”
MTI Business Services
“I liked how easy it is to set up and use. Clients do not mind having to hit one single button for providing feedback.”
“I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.”
“What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.”
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!”
“ Simple and functional product that works out of the box. Support has been great and we love using the product.”
“We are getting much better feedback from our clients on our service! Our response rate on reviews has jumped up 20%.
Very easy to set up and get running. Support was amazing to work with when I ran into issues. Cost is very affordable.”
“We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers.
Amazing tool and a tremendous value.”
“Easily implemented in Outlook signatures, making it easy to get feedback from customers in our service based business.”
“We replaced a complicated and underused customer satisfaction survey tool with this product. We have achieved a 7% feedback participation on all service events, which we think is outstanding. The feedback is obviously very valuable to us. Prior to this we struggled with getting people to complete our surveys, and it was time consuming to administer it.”
Computer & Network Security company
IT Services company
“There is a lot to like about Simplesat. Overall, I would say that the product hits EXACTLY the right features and needs of a service based business without getting bogged down in the technical. As a business owner, I want to be certain that we're consistently delivering a helpful, friendly and efficient user experience. Simplesat, and its integration into our CRM, makes that possible.
Within an hour of running through the setup wizards, I had a contact synchronization set, tickets setup by owner, then by shared resource, then by most time, I was able to quickly and easily embed the surveys into our CSAT ticket process and I was able to export survey results to our BI dashboard system (BrightGauge). The entire way through the process, I was able to work with the actual devs and senior engineers and the whole process was simple and straightforward.
We were able to fully utilize the other advanced features quickly as well. Documentation was solid and clear and any snafu we ran into we had answered within a few hours.
The reason we chose Simplesat was because it not only had the CSAT component, but the all important Net Promoter score as well. With the customer sync, we're also able to really see who is interacting with us and who we need to get feedback from.”
Easy integration with BrightGauge and early results show 40%+ response rate.”
“They are the gold standard for service, support and development and we partner with them everywhere we can.”
Red Key Solutions
If you are looking for a good way to truly get a feel for your customers' perceptions of your relationship, Simplesat is a great tool for doing so. Additionally, if you're looking to boost Facebook and Google reviews, the built-in features allow for ease doing this. Many social reputation building platforms don't allow you to specifically prompt customers who have expressed positive feedback before prompting them to leave a review. Simplesat only prompts customers who have said their experience was good, creating a barrier to protect your reputation from clients who may not leave a positive review.”
IT Services company
Human Resources company
It allows us to capture all feedback and feed data to Zendesk which helps us to report and improve customer service. It has allowed us to get more granular feedback on issues resolved by our teams.”
Financial Services company
“As a busy small business owner/lawyer with no web skills, having Simplesat on my team helps me sleep at night.
The Simplesat team is extremely responsive, and has developed an elegant way to quickly and easily receive and review customer feedback. I have recommended Simplesat to a few of my lawyer friends and they are extremely happy with the service as well. I could not imagine using a different client feedback service.”
If you are considering - stop here. We did our research for a long time and this was the best decision made.
We needed to boost our internal team culture. Simplesat allowed us to get transparent feedback in a way that motivates the staff. We have taken the "feeling" out of how we are doing and are able to add real metrics to it.”
Autotask didn't have a great html survey feature. I used to use jot forms but that would not correlate with the tickets. Simplesat does that.”
Computer & Network Security company
“If we get a review other than excellent, it allows us to be proactive with the client to investigate. This is huge because clients know we are listening and greatly concerned about our service.
I highly recommend this solution, not only does it help provide better service but it is a great tool for new prospects visiting your site with comments from your clients. We absolutely love the product and support. Installation and setup was so painless with the support from the team.”
Financial Services company
Information Technology and Services
Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier.
Our client response rate is extremely high and accurate.The interface is incredibly easy to understand and navigate. The dashboard is very informative. We have instant feedback on our clients. It is great to see the comments they have regarding our staff. Getting alerts on anything less than green is critical to any business. We get instant alerts which allow us to contact the client immediately and proactively. Quick response is the key to great client service business.”
I really wanted something that looked great for the clients, and it definitely fits the bill. Also, the fact that it will write-back survey results to Autotask has been great. It's fantastic being able to use the data in different ways in both the Simplesat app and Autotask. This gives us more flexibility. Plus, we have the results go to a Teams channel via Zapier to reduce email notifications.”
Admin at IT Company
“This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that.
If you don't currently have an app for customer satisfaction, Simplesat is a no brainer.
Our team is dialed into customer satisfaction more than ever. Our customers have a direct voice to the leadership team.”
Redkey Technology Solutions