The easiest way to get customer feedback through Autotask
Integrate CSAT, or CES (Customer Effort Score) feedback into your Autotask ticket notifications and automates quarterly email NPS (Net Promoter Score) surveys.
How Simplesat works with Autotask
Add CSAT surveys to closed ticket emails
Embed one-click CSAT or CES surveys directly into closed status Autotask ticket notifications.
Sync Autotask ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Autotask API.
Add feedback to internal notes
Sync ratings with Autotask ticket notes to increase visibility and transparency.
Update Autotask user defined fields with feedback
Connect ratings with ticket UDFs (User Defined Fields) to enable automations and detailed reporting.
Import and sync Autotask contacts
Getting your contacts into Simplesat enables automating surveys, and makes sure your records are always up to date.
Automate NPS surveys
Put your quarterly customer surveys on autopilot by emailing directly from Simplesat.
Detailed client reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.