Simple and effective customer satisfaction surveys for Salesforce
Embed CSAT, CES, or NPS surveys into Salesforce Classic and Salesforce Lightning Experience emails.
How Simplesat works with Salesforce
Add CSAT, CES, or NPS surveys to Salesforce
Simplesat surveys can be added to Salesforce Classic and Salesforce Lightning Experience.
- Easily embed Simplesat surveys directly into case notification emails from Salesforce
- Include surveys in existing notifications - that means no extra emails for your clients
- Easy copy/paste process takes less than 5 minutes
Update contact properties with rating details
- Your agents can view everything without leaving Salesforce
- Filter reports by contact custom fields
- Ensure every contact is always up-to-date with their latest CSAT, NPS, and CES scores
Update case custom fields with rating details
- Sync feedback to your Salesforce account
- Update case custom fields with feedback rating, sentiment, and comments
- Generate reports within Salesforce
Update Simplesat case custom fields response details in Salesforce
- Sync feedback details back to Salesforce in real-time
- Generate and filter reports by CSAT, NPS, CES rating, sentiment, or comments
