Simple and effective customer satisfaction surveys for Salesforce
Embed CSAT, CES, or NPS surveys into Salesforce Classic and Salesforce Lightning Experience emails.
How Simplesat works with Salesforce
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved ticket Salesforce Classic and Salesforce Lightning Experience emails.
- Easily create a Salesforce survey
- Easy copy/paste process takes less than 5 minutes
- Works with Salesforce’s workflow rule email alerts
- Embedded surveys mean no extra emails for your contacts
New ratings automatically update Salesforce contacts
Through Zapier, you can sync ratings with your Salesforce.
- Immediately update records when you receive new feedback
- Make it easy to identify prospects or unhappy customers
Instant Emails
Keep your team on the same page with informative email notifications.
- Each Simplesat user can configure their notification preferences
- Options to receive only certain types of results (ex. only negative ratings with a comment)
- Send notifications to email groups, Microsoft Teams, or Slack channels
Detailed reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends, and leaderboards
- Filter by company, customer, team member, or any synced Salesforce attributes
- Drill down to see details for any specific stat or time period
Super satisfied Simplesat success stories
With Simplesat, Procano’s techs are getting the praise they deserve
🌧 Pain points Data lost between clients, technicians, and the
How Simplesat’s flexibility allowed Upflow to build customer feedback into their workflows
😫 Pain points Too much time spent customizing inflexible software
How ITC got 45 Google reviews in under two months
ITC Service is a Newcastle-based provider of IT support. Their