CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric […]
Resources
Embark on a customer feedback mastery journey through our resource page! Unlock excellence and boost your skills on this insightful expedition. 🚀🌟
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Success Stories
At Simplesat, we believe in the importance of stellar customer support, and we love working with partners who share this priority. Genatec is an IT leader in Canada, providing comprehensive […]
- February 23, 2024
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4 minute read
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News & Updates
Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]
- February 20, 2024
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3 minute read
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Webinars
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current […]
- February 8, 2024
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1 minute read
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Success Stories
We were curious about Proper Sky’s current experience with Simplesat: what’s convincing them to stay with us?
- January 31, 2024
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2 minute read
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News & Updates
Timestamps 00:00 Introduction 00:13 New Features in 2023 00:30 Q1 Dashboard Redesign 01:36 Q2 Survey Improvements 02:34 Q3 New Delivery Methods 04:21 Q4 Authentication and Security 05:45 New Integrations in […]
- December 22, 2023
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4 minute read
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Success Stories
How Spektrix built transparency and got more actionable feedback with Simplesat
- December 22, 2023
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4 minute read
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Webinars
MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human […]
- December 7, 2023
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1 minute read
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Webinars
CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals […]
- November 16, 2023
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1 minute read
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Blog
Jump to 🤯 Why do this? 🙋♂️ Questions to ask 🙅♀️ Questions NOT to ask 🤔 What else can you do? You’ve probably heard that one in three customers walk […]
- November 10, 2023
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6 minute read
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Success Stories
Achieving 5x feedback growth within one month of using Simplesat: the Sport Alliance story
- October 19, 2023
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5 minute read
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Webinars
MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps […]
- October 12, 2023
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1 minute read
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Webinars
MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider […]
- September 29, 2023
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2 minute read
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Blog
CSAT tool comparison and buyer's checklist
- September 20, 2023
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9 minute read
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Blog
How do you choose the best NPS tool for your business?
- September 20, 2023
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9 minute read
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Webinars
MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital […]
- August 10, 2023
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2 minute read
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News & Updates
We’ve been working away in our digital workshop, tinkering and tweaking, and now we’re thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right […]
- August 8, 2023
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4 minute read
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Webinars
CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) […]
- July 28, 2023
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1 minute read
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Webinars
Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Onboard, Retain, […]
- May 9, 2023
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2 minute read
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News & Updates
📢 Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- ⚠️ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their […]
- March 31, 2023
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2 minute read
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News & Updates
We’ve got some fantastic updates for you, and we can’t wait to share them. Let’s dive into what’s new. 🌟 5-Star metric In addition to CSAT, NPS, and CES, Simplesat […]
- March 27, 2023
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2 minute read
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Success Stories
Global brand Supermetrics needed scalable feedbacksolutions -- and Simplesat delivered!
- March 13, 2023
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4 minute read
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News & Updates
We’ve got some big news for you. Simplesat’s dashboard just got a facelift, and some sweet new reporting features! We’ve been working hard to build the ultimate customer feedback management […]
- February 22, 2023
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3 minute read
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Success Stories
Effortless scalability and improved SEO: Inspired IT's customer story
- December 7, 2022
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2 minute read
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Success Stories
With Simplesat, Procano’s techs are getting the praise they deserve
- October 20, 2022
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5 minute read
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News & Updates
Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s […]
- September 29, 2022
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2 minute read
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Success Stories
How Upflow built customer feedback into their existing workflows
- September 27, 2022
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3 minute read
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Success Stories
How ITC got 45 Google reviews in under two months with Simplesat
- August 17, 2022
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6 minute read
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News & Updates
At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, […]
- May 30, 2022
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2 minute read
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News & Updates
Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk […]
- April 5, 2022
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2 minute read
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Blog
Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an […]
- April 1, 2022
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2 minute read
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News & Updates
Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks […]
- March 23, 2022
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6 minute read
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Blog
Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should […]
- March 23, 2022
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2 minute read
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News & Updates
After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. […]
- November 10, 2021
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2 minute read
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News & Updates
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric […]
- November 2, 2021
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3 minute read
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News & Updates
🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes […]
- September 3, 2021
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1 minute read
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Blog
Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite of not […]
- July 27, 2021
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31 minute read
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Blog
Asset 1 Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering […]
- June 1, 2021
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31 minute read
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Blog
Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer […]
- June 1, 2021
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31 minute read
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News & Updates
🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more […]
- April 5, 2021
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3 minute read
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News & Updates
🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give […]
- January 20, 2021
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3 minute read
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News & Updates
🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send […]
- October 31, 2020
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3 minute read
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News & Updates
🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and […]
- August 13, 2020
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4 minute read
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Blog
With competition and economic uncertainty intensifying, customer loyalty is a key factor in driving the success of an organization. Indeed, more than half of customers will go out of their […]
- June 25, 2020
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4 minute read
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Blog
Improve your customer relations by keeping track of the data.
- June 16, 2020
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4 minute read
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News & Updates
Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given […]
- April 30, 2020
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3 minute read
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Success Stories
When Intech switched to Simplesat's ConnectWise integration, customer feedback collection became a breeze
- April 30, 2020
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4 minute read
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Success Stories
Why Indian River Networks decided to stick with Simplesat
- March 25, 2020
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3 minute read
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News & Updates
🚀 New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different […]
- March 13, 2020
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3 minute read
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Success Stories
With Simplesat, Business France receives dramatically higher response rates -- and a higher satisfaction average too!
- February 26, 2020
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3 minute read
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Blog
Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.
- February 25, 2020
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1 minute read
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News & Updates
🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” […]
- January 28, 2020
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3 minute read
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Success Stories
How Red Key Solutions finally found the right tool in Simplesat
- January 23, 2020
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3 minute read
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Success Stories
Why Proper Sky ditched their in-house survey tool and switched to Simplesat
- November 7, 2019
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3 minute read
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Success Stories
How Castlerock realized feedback collection doesn't have to be "clunky and awkward"
- October 8, 2019
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2 minute read
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Success Stories
Inspired IT achieved 31% CSAT response rates with Simplesat
- September 5, 2019
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4 minute read
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News & Updates
MSP Webinar’s Steve Taylor recently recorded his experience setting up Simplesat for the first time Check out the video below!
- May 27, 2019
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1 minute read
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Success Stories
How DigaCore finally got the pulse of their client base with Simplesat's help
- April 11, 2019
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3 minute read
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Blog
Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be […]
- February 26, 2019
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1 minute read
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Success Stories
Providence Consulting strengthens relationships through transparent feedback and communication
- February 6, 2019
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4 minute read
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News & Updates
Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why we’re so excited to […]
- October 6, 2018
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2 minute read
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News & Updates
Seattle, WA — Simplesat announces an intuitive one-click CSAT solution that seamlessly integrates with Zendesk, Inc. customer service and engagement platform. In today’s competitive environment, it’s critical that companies have […]
- August 1, 2018
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2 minute read
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Blog
Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a […]
- July 25, 2018
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1 minute read
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News & Updates
Seattle, WA — Simplesat announces the first two-way customer satisfaction feedback tool for Datto’s Autotask PSA. In today’s competitive environment, it’s critical that companies have consistent and up-to-date satisfaction data. […]
- July 2, 2018
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2 minute read