Resources Awesome customer satisfaction resources. Customer Feedback Customer frustrations: how and when to respond How to reduce churn: 5 essential customer retention strategies Everything you need to know about adding one-click customer surveys to your email signatures How to get more constructive (negative) customer feedback Native vs. 3rd party customer survey tools: which option is right for me? Are you getting the best out of your customer service team? View all → Customer Satisfaction Helpful Tips to Drive Customer Satisfaction with Lower Response Times Todd Kane with Simplesat Founders Derek and Cory Brown on the Power of Customer Satisfaction Webinar: The MSPs Complete Satisfaction Solution 9 Simple Ways to Boost Customer Satisfaction Survey Response Rates 3 Key Takeaways about Customer Satisfaction from the Zendesk Customer Experience Trends Report 2020 EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us? View all → News & Updates Simplesat integrations 2.0 🔁 Simplesat’s origin story: how it all began Publish testimonials in real-time with feedback widgets Introducing CES (Customer Effort Score) for Simplesat Q2 2021 feature release: Internal notes, custom rating icons, and easy customer editing Q1 2021 feature release: Advanced survey design customization and multi-brand support View all → NPS How to Turn Your Promoters into Case Studies Customer Service KPIs that MSPs Should Be Tracking What is a Net Promoter Score (NPS)? View all → Success Stories Customer Story: Integration Technologies Customer Story: Indian River Networks Customer Story: Business France View all →
