Awesome customer satisfaction resources.
Service Improvement Guides
The Complete Guide to Customer Survey Questions
You’re excited to survey your customers. What will they think
Service recovery paradox: How to create loyal customers out of business slip-ups
You’ve built your business around avoiding service nightmares like unplanned
How to crank up credibility with a trifecta of trust
Trust has always been important in business. When your company
Stop ignoring the end of the customer journey
In the customer journey, most business owners focus their efforts
9 Simple Ways to Boost Customer Satisfaction Survey Response Rates
Customer satisfaction surveys are effective means for ensuring quality service
The Small Business Owner’s Complete Customer Satisfaction Solution
In the service industry, your company is driven by customer
Customer Stories
Customer Story: Red Key Solutions
🏆 Results Able to act quickly on customer feedback Increased
Customer Story: Proper Sky
Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences.
Customer Story: Castlerock Managed IT Services
The positive feedback is now motivating the Castlerock team and their performance is continually improving.
News & Updates
Features update: improvements to survey reporting
🚀 New features Advanced filtering 90-day moving average line chart
Simplesat is Now in the Zapier Directory
Simplesat is designed to integrate with the communication and feedback
Simplesat Enhances Customer Feedback Capabilities with One-click CSAT Zendesk Integration
Seattle, WA — Simplesat announces an intuitive one-click CSAT solution