Zendesk’s first and most advanced omnichannel survey app
Integrate CSAT, CES, NPS, or 5-star rating surveys
across email, chat, or SMS.
🌏
Reach customers everywhere
- Reach customers on their preferred platform: email, chat, or SMS
- Unified, professional survey experience across all channels
✍
Design and customize surveys in Zendesk with Simplesat
Create impactful surveys that reflect your brand and capture essential customer feedback.
- Match your brand’s look and feel
- Personalize questions to gather the most relevant feedback
🔆
Harnessing Zendesk Sunshine with Simplesat
Use Zendesk Sunshine to gain a comprehensive view of feedback.
- Send surveys seamlessly across social media, bot, and chat.
- Automate the creation of follow-up tasks and tickets based on Simplesat survey responses
😍
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications.
- Easily create a Zendesk survey
- Easy copy/paste process takes less than 5 minutes
- Works with Zendesk's event-based triggers, or time-based automations
- Including survey in existing notifications means no extra emails for your clients
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Sync Zendesk ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Zendesk API.
- Sync requesters, companies, agents, groups, and channels
- Easy to view information without having to switch systems
✨
Add comments and tags to tickets
Sync ratings with Zendesk ticket comments and tags to increase the visibility and transparency of your helpdesk.
- Display ratings and comments directly in private tickets
- Make it easy for techs to see feedback without switching tools
👍
Add Satisfaction ratings back to Zendesk
- Take advantage of Zendesk’s core satisfaction ratings by writing feedback directly to tickets.
- View your CSAT data directly in Zendesk.
🙌
Import and sync your existing Zendesk satisfaction ratings
Getting your ratings into Simplesat enables automating surveys, and makes sure your records are always up to date.
- Imports up to 2 years of ratings
- Allows you to publish past comments as website testimonials
📊
Detailed ticket reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends and leaderboards
- Filter by company, customer, team member, or any synced Zendesk attributes
- Drill down to see details for any specific stat or time period
- Categorize feedback by topic and sentiment
What about Zendesk customer surveys?
With Zendesk, you can collect simple binary (👍 or 👎) feedback on solved tickets. This is a good place to start! But the Simplesat integration is essential for teams looking to gain a deeper, more nuanced understanding of customer sentiment.
- Fun and visually engaging surveys
- Choose between 2, 3, 4, or 5-scale CSAT
- More versatile delivery options
- Supports embedding CSAT, NPS, and CES metrics
- One place to view customer feedback from Zendesk and any other platform
- Multi-question surveys with conditional logic
- Publish positive feedback as testimonials
- Automate 5-star reviews
- Additional cost
- Another tool to manage
- No additional setup needed
- Free (starting in Growth plan)
- Limitations in customizability
- Limited to CSAT surveys only, NPS surveys require an add-on
- Only 90 days of reports are stored
- CSAT survey limited to two options (good/bad)
✨ Find out how real businesses are improving customer satisfaction with Simplesat
