The easiest way to get customer feedback through Zendesk
Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes. Simplesat syncs rating and ticket info both ways.
"Simplesat makes it so much easier to manage a customer service team in Zendesk."
How Simplesat works with Zendesk
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications.
- Easily create a Zendesk survey
- Easy copy/paste process takes less than 5 minutes
- Works with Zendesk's event-based triggers, or time-based automations
- Including survey in existing notifications means no extra emails for your clients
Sync Zendesk ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Zendesk API.
- Syncs requesters, companies, agents, group, and channel
- Easy to view information without having to switch systems
Add comments and tags to tickets
Sync ratings with Zendesk ticket comments and tags to increase the visibility and transparency of your helpdesk.
- Display ratings and comments directly in private tickets
- Make it easy for techs to see feedback without switching tools
Add Satisfaction ratings back to Zendesk
Take advantage of Zendesk’s core satisfaction ratings by writing feedback directly to tickets.
- Updates rating value and comment
- View your CSAT data directly in Zendesk
Import and sync your existing Zendesk satisfaction ratings
Getting your contacts into Simplesat enables automating surveys, and makes sure your records are always up to date.
- Imports up to 2 years of ratings
- You don't lose any data during a migration
- Allows you to publish past comments as website testimonials
Detailed ticket reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends and leaderboards
- Filter by company, customer, team member, or any synced Zendesk attributes
- Drill down to see details for any specific stat or time period
How does Simplesat compare to Zendesk’s native customer feedback functionality?
- Fun and visually engaging surveys
- Choose between 2, 3, 4, or 5-scale CSAT
- More versatile delivery options
- Supports embedding CSAT, NPS, and CES metrics
- One place to view customer feedback from Zendesk and any other platform
- Multi-question surveys with conditional logic
- Publish positive feedback as testimonials
- Automate 5-star reviews
- Additional cost
- Another tool to manage
- No additional setup needed
- Free (starting in Growth plan)
- Limitations in customizability
- Limited to CSAT surveys only, NPS surveys require an add-on
- Only 90 days of reports are stored
- CSAT survey limited to two options (good/bad)
Zapier Integrations for
Simplesat and Zendesk
"The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free."
Blake Freeman
Support Lead at Rise Vision
