The easiest way to get customer feedback through Zendesk

Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers in minutes. Simplesat syncs rating and ticket info both ways.

✨ How Simplesat works with Zendesk

Click to view how Simplesat works with Zendesk

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Add CSAT, CES, or NPS surveys to solved ticket emails

Embed one-click surveys directly into solved ticket Zendesk email notifications.

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Sync Zendesk ticket details with feedback

Gain further context about feedback by retrieving ticket info through the Zendesk API.

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Add comments and tags to tickets

Sync ratings with Zendesk ticket comments and tags to increase the visibility and transparency of your helpdesk.

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Add Satisfaction ratings back to Zendesk

Take advantage of Zendesk’s core satisfaction ratings by writing feedback directly to tickets.

View your CSAT data directly in Zendesk.

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Import and sync your existing Zendesk satisfaction ratings

Getting your ratings into Simplesat enables automating surveys, and makes sure your records are always up to date.

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Detailed ticket reporting​

Create reports for a client, group of team members, or any other information you’re looking to present or explore.

What about Zendesk customer surveys?

With Zendesk, you can collect simple binary (πŸ‘ or πŸ‘Ž) feedback on solved tickets. This is a good place to start! But the Simplesat integration is essential for teams looking to gain a deeper, more nuanced understanding of customer sentiment.

✨ Read how real businesses are improving customer satisfaction with Simplesat

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