The easiest way to get customer feedback through Help Scout
Embed CSAT, CES, or NPS surveys directly into Help Scout’s closed-ticket email templates.
How Simplesat works with Help Scout
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved-ticket emails from Help Scout.
- Easily create Help Scout surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Instant emails
Keep your team on the same page with informative email notifications.
- Each Simplesat user can configure their notification preferences
- Send notifications to email groups, Microsoft Teams, or Slack channels
- Drill down to see details for any specific stat or time period
Detailed reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends, and leaderboards
- Filter by company, customer, team member, or any attributessynced Help Scout attributes
- Drill down to see details for any specific stat or time period
