Simplesat’s partnerships are chosen with care: we look for alignment in how our partners treat customers, support their teams, and design tools that are genuinely enjoyable to use.
CX platform Gladly is an excellent partner in all regards. From the beginning, it was clear we were aligned in our approach. We both believe in tools that are:
- Simple to use, yet powerful where it matters
- Seamlessly efficient from end to end
- Designed to meet real team needs — and to personalize experiences without adding bloat
- Built to deliver better service, at scale
We believe that great experiences start with real, meaningful conversations, and technology should support people, not get in their way.
What our partnership means for your team
For service teams, the question behind any integration is simple:
“Does this make our day-to-day easier? Can we get more done with less effort?”
Experience shows that our partnership with Gladly delivers on that promise. It’s more than just a well-built integration — it’s a shared philosophy that makes things easier for the people using our tools.
Feedback that fits into the flow
Because Gladly keeps every conversation thread unified, customers don’t need to repeat themselves, and agents have the full context at their fingertips. Simplesat adds to that by making feedback collection part of that same flow.
If a customer reaches out (be it via email, chat, or SMS), you can send out a CSAT/CES/NPS/5-star survey that feels like a natural part of the exchange, fast and contextual. That leads to higher-quality responses.
Better insights, shared faster
The moment someone fills out a Simplesat survey, the data flows back into Gladly. You can see results in real time, tag feedback by channel or agent, and trigger follow-ups if something needs attention.
That kind of visibility helps teams:
- Catch issues early
- Celebrate what’s working
- Share wins across the team
- Build better training and onboarding resources
It also means less chasing after reports, and more time spent working on improvement.
One experience, not a patchwork
Customers don’t think in terms of platforms. They just want to be helped. This partnership helps make that quick, respectful, and hassle-free.
When feedback lives inside the same system as support conversations, you get a clearer picture of what customers are experiencing, not just what they’re saying after the fact. It brings everything together, and lets you understand exactly what kind of service you’re providing.
Service that feels human
Gladly’s entire model is based on treating customers like people, not tickets. The platform is designed to preserve continuity. Every interaction builds on the last, regardless of channel or agent. Simplesat takes the same approach to feedback, and together, our integration helps teams:
- Stay grounded in real customer needs
- Avoid over-relying on scripts or AI-generated replies
- Balance speed and scale with empathy and care
That balance is also what makes Sidekick — Gladly’s AI and automation platform — so effective. It handles repetitive tasks, reduces agent fatigue, and helps conversations flow without losing the human touch. And because feedback happens in context, Simplesat can help teams understand how automation affects satisfaction in real time.
Simplicity, not simplification
Another value we share with Gladly is the belief that simplicity is powerful… but oversimplifying is risky.
It’s tempting to chase dashboards full of auto-generated insights. But if you lose the connection to what customers are actually feeling, you’re flying blind, no matter how smart your tools seem.
Our joint goal is clarity. Help teams understand what’s going on and why, in a way that’s useful, honest, and actionable.
This kind of clarity builds trust. It’s what makes both platforms feel intuitive instead of overwhelming!
No more tradeoffs
“Are you being forced to choose between efficiency and personalization?”
It’s a simple question, and one that every CX leader eventually faces.
As teams grow, there’s often pressure to speed things up, automate more, and handle higher volumes with fewer people. But when that happens, the human side of service can get left behind.
Gladly takes a different view. So do we.
The Simplesat + Gladly integration is built on the idea that you shouldn’t have to compromise. You can move quickly and still make things feel personal, if the tools you’re using are designed to support that balance from the start.
Tangible results
Teams using both Gladly and Simplesat tend to see an increase in customer satisfaction. But the benefits don’t end there.
- Agents aren’t guessing what went well or where they fell short. They get direct, timely feedback that helps them adjust and grow.
- Managers don’t have to dig through scattered notes or outdated reports. They can see trends, spot issues early, and coach based on real conversations.
- Customers feel acknowledged throughout their entire interaction with the team. This leads to lasting loyalty.
Some partnerships just make sense.
What we’ve built with Gladly comes from seeing the same problems and refusing to accept the usual answers. We’ve both heard too many teams say: “We’re drowning in tools, but still flying blind.” So we built a way out.
When the tools make sense, the work feels lighter!
With Simplesat and Gladly working together, feedback becomes a seamless part of the support experience — not an afterthought, not a separate workflow. No tab-hopping, no data exports, no wondering if you’re missing something critical. Just one continuous thread from conversation to survey to insight.
About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction.
