The easiest way to get customer feedback through Gorgias
Embed CSAT, CES, or NPS surveys directly into Gorgias’ closed-ticket notification emails.
How Simplesat works with Gorgias
Add CSAT, CES, NPS, 5- Star surveys to email templates
Embed one-click surveys directly into Gorgias email templates.
- Easily create a Gorgias survey
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Add comments and tags to rated Gorgias tickets
Get a preview of of everything without leaving the platform
- Private notes contain all response details
- Sync rating value and sentiment as tags
Sync Gorgias ticket details with feedback
- All ticket and customer details are associated with feedback
- Use these synced data to create powerful filters and reports in Simplesat
Sync latest feedback to Gorgias customer contact records
- Remembering to follow up with customers is as easy as replying to a new ticket
- Dig into why customers are unhappy
- Ask satisfied customers for review
How does Simplesat compare to Native Gorgias CSAT Survey?
- Fun and visually engaging surveys
- Choose between 2, 3, 4, or 5-scale CSAT
- More versatile delivery options
- Supports embedding and event-based CSAT, NPS, CES, and 5-star rating metrics
- One place to view customer feedback from Gorgias and any other platform
- Multi-question surveys with conditional logic
- Publish positive feedback as testimonials
- Automate 5-star reviews
- Supports multiple brands and offers comprehensive dashboard reporting
- Additional cost
- Another tool to manage
- Supports up to 5-star scale CSAT
- No additional setup needed
- Limitations in customizability
- The focus is primarily on CSAT rather than overall customer experience.
