Simplesat integrations 2.0 🔁
Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk …
News & Updates
Simplesat’s origin story: how it all began
Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks …
Publish testimonials in real-time with feedback widgets
After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. …
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Introducing CES (Customer Effort Score) for Simplesat
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric …
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Q2 2021 feature release: Internal notes, custom rating icons, and easy customer editing
🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes …
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Q1 2021 feature release: Advanced survey design customization and multi-brand support
🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more …
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User roles and permissions: just the right survey and feedback access for your team
🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give …
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One-off emails, automated follow-ups, customizable templates, and improved email activity stats
🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send …
Slack/MS Teams, PDF client reports, and unlocking your customer satisfaction data
🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and …
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Introducing two-factor authentication in Simplesat
Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given …
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