Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s …
New feature: conditional logic and follow-up questions Read More
Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk …
Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks …
After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. …
Publish testimonials in real-time with feedback widgets Read More
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric …
Introducing CES (Customer Effort Score) for Simplesat Read More
🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes …
Q2 2021 feature release: Internal notes, custom rating icons, and easy customer editing Read More
🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more …
Q1 2021 feature release: Advanced survey design customization and multi-brand support Read More
🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give …
User roles and permissions: just the right survey and feedback access for your team Read More
🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send …
🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and …
Slack/MS Teams, PDF client reports, and unlocking your customer satisfaction data Read More
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