After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. …
Publish testimonials in real-time with feedback widgets Read More
In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric …
Introducing CES (Customer Effort Score) for Simplesat Read More
🚀 New features Internal notes for feedback Upload custom rating icons Duplicate surveys Add, edit, delete customers A new beautiful email template Asset 1 Internal notes for feedback Internal notes …
Q2 2021 feature release: Internal notes, custom rating icons, and easy customer editing Read More
🚀 New features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into different languages New options to make surveys more …
Q1 2021 feature release: Advanced survey design customization and multi-brand support Read More
🚀 New features New and updated roles Controlling survey access Restricting feedback for Collaborators Team member mapping Asset 1 We’ve cooked up some new roles in Simplesat designed to give …
User roles and permissions: just the right survey and feedback access for your team Read More
🚀 New features One-off email surveys Automated follow-up reminders Customizable email templates Detailed email activity reporting Streamlined customer import process Asset 1 One-off email surveys It’s super easy to send …
🚀 New features Slack and Microsoft Teams integration Pivot table reports Downloadable PDF reporting Export table stats to CSV Enhanced user management (2fa, transfer ownership, passwords) Asset 1 Slack and …
Slack/MS Teams, PDF client reports, and unlocking your customer satisfaction data Read More
Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given …
Introducing two-factor authentication in Simplesat Read More
???? New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different …
Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss how MSPs can get the most out of their customer feedback. ???? Webinar summary Why you should care …
Turning Customer Feedback into Rocket Fuel – Webinar with NinjaRMM Read More
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