News & Updates

News & Updates

Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]

News & Updates

We’ve been working away in our digital workshop, tinkering and tweaking, and now we’re thrilled to present some BIG new features! Here at Simplesat, we believe in asking the right […]

News & Updates

📢 Zendesk official announcement:https://support.zendesk.com/hc/en-us/articles/5217969243930-Announcing-the-removal-of-Net-Promoter-Score-NPS- ⚠️ Important update for Zendesk users: Zendesk is removing its Net Promoter Score (NPS) survey functionality on April 30, 2023. Subscribers are encouraged to download their […]

News & Updates

Customer opinions aren’t always easy to fit on a single numerical scale. Follow-up questions help your customers clarify what they’re thinking. They also give you the full picture about what’s […]

News & Updates

At Simplesat, we like to keep a close eye on industry news and we always value fresh perspectives. There’s plenty of nonsense out there, and when we find something great, […]

News & Updates

Simplesat works best when it’s integrated with your existing stack. Integrating with the big tools took priority: ConnectWise and Autotask are essential for most managed service providers, just like Zendesk […]

News & Updates

Refuse to settle for the status quo. At the root of every worthwhile project lies a spark of frustration. When we have a problem that needs solving, our creativity kicks […]

News & Updates

After you get a survey system in place and start collecting feedback from your customers, you’re sure to notice how some of the positive comments look just like positive testimonials. […]

News & Updates

In 2016, Simplesat launched with only CSAT as a metric option for surveys. Shortly after, we added NPS (Net Promoter Score). Now, finally, we’re excited to announce the latest metric […]

News & Updates

Two-factor authentication (2FA) is now available for all users in Simplesat. This feature had long been on our backlog, but we decided that releasing a 2FA solution was critical given […]

News & Updates

🚀 New features Answers from the same session are grouped as “responses” Enhanced response popup including meta information and additional answers Filter responses by date and a bunch of different […]

News & Updates

🚀 New features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering Asset 1 Making great strides in “better reporting” […]

News & Updates

Simplesat is designed to integrate with the communication and feedback channels used by service companies to solicit feedback and interact with their customers. Which is why we’re so excited to […]

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