In this edition of “Success Made Simple,” we sit down with Guy Galon, VP of Customer Success at cybersecurity firm Obrela. Guy shares his journey into CS, the importance of […]
Success Made Simple
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4 minute read
Webinars/Interviews
Success Made Simple
We recently sat down with Alon Ahronberg, an experienced CS leader, to discuss his journey, insights on team building, customer segmentation strategies, and the future challenges facing CS teams. With […]
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7 minute read
Success Made Simple
Success has become a vital function for SaaS companies, but building and leading an effective CS team comes with unique challenges. We spoke with Stijn Smet, Head of CS at […]
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4 minute read
Success Made Simple
🤗 Embracing the Success community Q: Can you share your journey into customer success and what you’re currently doing in this field? A: I spent the first ten years of […]
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5 minute read
Success Made Simple
👑 Getting started in Customer Success Q: How did you transition from being in a team position to becoming a coach and teacher for CS leaders? A: I kind of […]
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7 minute read
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Webinars
CS Unleashed Webinar Series The Future of Customer Service – How to do More with Less Get actionable tips to help you grow your business https://youtu.be/HgNEu6HBLH4 Webinar timestamps 04:27 Scaling […]
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1 minute read
Success Made Simple
👑 Leadership and Team Building Q: How do you manage to maintain motivation and engagement within the team, especially during challenging times? A: Transparency is key to keeping the team […]
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5 minute read
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Webinars
Integration Series Practical Strategies for Maximizing Simplesat’s HubSpot Integration Get actionable tips to help you grow your business https://www.youtube.com/watch?v=YG_IU3sLTec Webinar timestamps 00:00 Introductions 01:22 WHY Simplesat 03:44 Survey Types 05:13 […]
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1 minute read
Success Made Simple
👑 Leadership and Team Building Can you walk us through your journey to becoming a CS leader? What pivotal experiences shaped your leadership style? Celine: I worked my way up […]
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5 minute read
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Webinars
MSP Insights Webinar Series MSP’s Outbound Troubleshooting Guide for 2024 Get actionable tips to help you grow your business https://youtu.be/NrVi8x1X9XQ Webinar timestamps 04:25 How to fix outbound prospecting 10:00 “Connects” […]
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1 minute read
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Webinars
CS Unleashed Webinar Series Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success Get actionable tips to help you grow your business https://youtu.be/w-iMbe6zd9o Webinar timestamps 04:10 Building a Customer-Centric […]
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2 minute read
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Webinars
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current […]
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1 minute read
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Webinars
MSP insights Webinar Series Email Marketing Mastery for MSPs: Insights & Strategies for 2024 Get actionable tips to help you grow your business https://youtu.be/aTnmM8Y3Cp8 Webinar timestamps 03:08 Human To Human […]
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1 minute read
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Webinars
CS Unleashed Webinar Series From Metrics to Mastery: A Deep Dive into Customer Feedback Management Get actionable tips to help you grow your business https://youtu.be/eb-K2whBbMA Webinar timestamps 02:40 The Fundamentals […]
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1 minute read
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Webinars
MSP Insights A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service Get actionable tips to help you grow your business https://youtu.be/kA8TQEdEa8w Webinar timestamps […]
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1 minute read
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Webinars
MSP Insights The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement Get actionable tips to help you grow your business Webinar timestamps 03:47 “Middleware” Service Provider […]
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2 minute read
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Webinars
MSP Insights Lead Generation for MSPs: Strategies That Work Get actionable tips to help you grow your business Webinar timestamps 05:41 Understanding the MSP Landscape 11:23 Building a Strong Digital […]
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2 minute read
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Webinars
CS Unleashed Webinar Series From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption Get actionable CS tips to increase your NRR Webinar timestamps 00:00 Introduction (About Vitally & Simplesat) […]
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1 minute read
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Webinars
Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Unlock the Secrets of Client Retention:Building an Amazing Client Lifecycle Onboard, Retain, […]
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2 minute read
