Boost NPS survey response rates with strategies like perfect timing, personalized surveys, and simplified questions. Engage customers effectively to gather meaningful feedback and drive growth.
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Blog
Discover the power of microsurveys for targeted feedback and improved user experiences. Short, specific, and seamlessly integrated into apps and websites, microsurveys provide actionable insights without the hassle of traditional surveys.
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4 minute read
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Discover how mapping and refining your customer journey can transform experiences into loyalty and sales. With 89% of consumers influenced by CX, crafting a seamless journey is key to driving growth and building lasting relationships.
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10 minute read
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Wondering if Simplesat is better than Qualtrics for customer feedback? Explore a comparison of user experience, support, customization, and pricing to find out which tool is right for your business. Simplesat offers simplicity and great value for teams focused on feedback collection.
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3 minute read
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Explore the key customer support trends for 2025, from the continued rise of AI to evolving consumer expectations. Discover what support teams need to focus on to stay ahead in this rapidly changing landscape.
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4 minute read
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Open-ended questions in surveys gather detailed customer insights, revealing needs, pain points, and new ideas. Unlike closed-ended questions, they foster deeper engagement and trust. Explore examples and best practices for crafting effective open-ended questions.
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6 minute read
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Market research surveys are powerful tools that help businesses gather valuable insights directly from their target audience. They're not just questionnaires; they're your direct line to the customer's mind. Let's dive into how these surveys can transform your business strategy and boost your success.
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3 minute read
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Customer service metrics are quantifiable measures that help you gauge the quality and effectiveness of your customer support. They're like a health check-up for your customer service — giving you insights into what's working and what needs your attention.
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3 minute read
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Blog, Gathering Feedback
Enhance workplace culture and boost productivity with effective employee engagement surveys. Learn key questions to assess satisfaction, improve team dynamics, and foster a supportive work environment.
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3 minute read
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Discover how to boost your Net Promoter Score (NPS) and elevate customer satisfaction with proven strategies. Learn the importance of NPS, how to calculate it, and actionable tips to drive loyalty. Unlock real-time feedback tools and techniques and take your customer experience to the next level.
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8 minute read
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Learn what a CSAT score is, how to calculate it, and the best practices for creating effective surveys to measure customer satisfaction. Discover tips, benchmarks, and comparisons with other metrics like NPS and CES to enhance your customer experience strategy.
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16 minute read
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Acting On Feedback, Blog
In a saturated market where customer expectations are higher than ever, customer experience management (CXM) has become a critical business strategy. CXM involves using tools, strategies, and technologies to track and optimize every interaction a customer has with your brand.
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4 minute read
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Blog, Understanding Feedback
Customer feedback is the backbone of any business. But when it comes to measuring that feedback, which metric should you use—CSAT or NPS?While both metrics are incredibly valuable, they serve different purposes. In this article, we’ll break down the difference between CSAT and NPS surveys, helping you develop a strategy that fits your business needs.
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4 minute read
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Blog, Gathering Feedback
Boost event success with post-event surveys! Discover how gathering feedback can improve attendee satisfaction, highlight areas for growth, and guide future event strategies.
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6 minute read
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Blog, Understanding Feedback
Learn all about the Likert scale in this comprehensive guide! Discover its types, examples, best practices, and how it’s used to measure attitudes, opinions, and feelings with precision. Perfect for anyone looking to gain deeper customer insights and understand the nuances behind survey responses.
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14 minute read
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Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
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3 minute read
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Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
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4 minute read
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Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
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4 minute read
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Jump to 🤯 Why do this? 🙋♂️ Questions to ask 🙅♀️ Questions NOT to ask 🤔 What else can you do? You’ve probably heard that one in three customers walk […]
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7 minute read
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Asset 1 Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier. Use an […]
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2 minute read
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Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint. Delivering good customer satisfaction should […]
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2 minute read
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Asset 1 Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we’ve talked about their main strategy for building their clientele while building their business in spite […]
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2 minute read
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Asset 1 Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and customer satisfaction come down to answering […]
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31 minute read
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Asset 1 Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer service. Addressing why customer […]
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31 minute read
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Improve your customer relations by keeping track of the data.
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5 minute read
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Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.
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1 minute read
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Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be […]
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1 minute read
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Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat’s origins from Pronto Marketing Filling a need for a […]
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1 minute read