Blog Archives - Simplesat

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Retail industry insights — How fast do retail brands see results with Simplesat?

October 17, 2025

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7 minute read

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8 key questions retail brands must answer to improve CSAT and NPS

October 6, 2025

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7 minute read

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Uncompromising dedication to service excellence — The Simplesat x Gladly partnership

August 6, 2025

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4 minute read

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Exploring the KORE Score

July 22, 2025

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6 minute read

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Turn feedback into revenue with smarter upselling & cross-selling

May 27, 2025

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7 minute read

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Why use a 5-star survey?

May 26, 2025

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4 minute read

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Why amazing customer service in retail is the ultimate competitive edge

May 23, 2025

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4 minute read

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5 steps to reduce customer attrition

May 6, 2025

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4 minute read

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30 crucial questions to ask customers about your service

May 2, 2025

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4 minute read

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Top consumer trends 2025

May 2, 2025

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7 minute read

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How to use feedback to increase sales

April 29, 2025

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5 minute read

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10 Key retail metrics to track in 2025

April 18, 2025

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3 minute read

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What makes a great post-purchase survey?

April 8, 2025

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3 minute read

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6 customer feedback trends reshaping retail in 2025

April 2, 2025

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4 minute read

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How consumer behavior shapes retail success

February 21, 2025

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5 minute read

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Secure repeat purchases & build long-term customer loyalty with Simplesat surveys

February 21, 2025

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13 minute read

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How to increase response rates for NPS surveys

January 24, 2025

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6 minute read

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Microsurveys – a small tool driving big insights

January 20, 2025

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4 minute read

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Understanding the customer journey — A tool for building better relationships

January 17, 2025

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10 minute read

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Is Simplesat better than Qualtrics for customer feedback collection & analysis?

January 13, 2025

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3 minute read

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The future of seamless service — Customer support trends for 2025

January 9, 2025

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4 minute read

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What are open-ended questions in customer surveys? Definition, examples, and best practices

January 8, 2025

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6 minute read

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Driving business success through market research surveys

December 12, 2024

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3 minute read

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Customer service metrics & why you need to measure success

December 12, 2024

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3 minute read

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Blog, Gathering Feedback

Employee engagement survey questions for a better workplace culture

November 26, 2024

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3 minute read

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How to boost your NPS score and feedback rates

November 26, 2024

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8 minute read

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What is a CSAT score? Definition, formula, tips

November 19, 2024

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16 minute read

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Acting On Feedback, Blog

Why customer experience management matters

November 18, 2024

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4 minute read

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Blog, Understanding Feedback

CSAT vs NPS – Which feedback metric is right for your business?

November 5, 2024

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4 minute read

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Blog, Gathering Feedback

Top post-event survey questions — to build relationships and improve future events

October 29, 2024

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6 minute read

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Blog, Understanding Feedback

All you need to know about the Likert scale

October 29, 2024

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14 minute read

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Why tracking Question Completion matters in your surveys

September 25, 2024

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3 minute read

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Reducing friction: Why you need to start measuring Customer Effort Score

July 9, 2024

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4 minute read

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When customer satisfaction metrics backfire: Applying Goodhart's Law to customer feedback

May 3, 2024

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4 minute read

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How to ruin your customer satisfaction score

November 10, 2023

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7 minute read

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Best CSAT tools 2025

September 20, 2023

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8 minute read

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Best NPS tools 2025

September 20, 2023

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9 minute read

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EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias

April 1, 2022

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2 minute read

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EP.04 – Syncro: Why marketing IS customer service

March 23, 2022

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2 minute read

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EP.03 – Tier2Tech: Prioritizing customer satisfaction as your business edge

July 27, 2021

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2 minute read

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EP.02 – Richard Tubb: Highly satisfied customers equals more future business

June 1, 2021

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31 minute read

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EP.01 – Derek Brown from Pronto Marketing: What does customer satisfaction mean to us?

June 1, 2021

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31 minute read

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Customer service KPIs that MSPs should be tracking

June 16, 2020

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5 minute read

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Turn customer feedback into fuel

February 25, 2020

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1 minute read

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Webinar: The MSPs complete satisfaction solution

February 26, 2019

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1 minute read

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Todd Kane with Simplesat founders Derek and Cory Brown on the power of customer satisfaction

July 25, 2018

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1 minute read