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Boost NPS survey response rates with strategies like perfect timing, personalized surveys, and simplified questions. Engage customers effectively to gather meaningful feedback and drive growth.
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Discover the power of microsurveys for targeted feedback and improved user experiences. Short, specific, and seamlessly integrated into apps and websites, microsurveys provide actionable insights without the hassle of traditional surveys.
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Wondering if Simplesat is better than Qualtrics for customer feedback? Explore a comparison of user experience, support, customization, and pricing to find out which tool is right for your business. Simplesat offers simplicity and great value for teams focused on feedback collection.
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Market research surveys are powerful tools that help businesses gather valuable insights directly from their target audience. They're not just questionnaires; they're your direct line to the customer's mind. Let's dive into how these surveys can transform your business strategy and boost your success.
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Customer service metrics are quantifiable measures that help you gauge the quality and effectiveness of your customer support. They're like a health check-up for your customer service — giving you insights into what's working and what needs your attention.
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Discover how to boost your Net Promoter Score (NPS) and elevate customer satisfaction with proven strategies. Learn the importance of NPS, how to calculate it, and actionable tips to drive loyalty. Unlock real-time feedback tools and techniques and take your customer experience to the next level.
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Learn what a CSAT score is, how to calculate it, and the best practices for creating effective surveys to measure customer satisfaction. Discover tips, benchmarks, and comparisons with other metrics like NPS and CES to enhance your customer experience strategy.
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Acting On Feedback, Blog
In a saturated market where customer expectations are higher than ever, customer experience management (CXM) has become a critical business strategy. CXM involves using tools, strategies, and technologies to track and optimize every interaction a customer has with your brand.
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Blog, Understanding Feedback
Customer feedback is the backbone of any business. But when it comes to measuring that feedback, which metric should you use—CSAT or NPS?While both metrics are incredibly valuable, they serve different purposes. In this article, we’ll break down the difference between CSAT and NPS surveys, helping you develop a strategy that fits your business needs.
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Blog, Understanding Feedback
Learn all about the Likert scale in this comprehensive guide! Discover its types, examples, best practices, and how it’s used to measure attitudes, opinions, and feelings with precision. Perfect for anyone looking to gain deeper customer insights and understand the nuances behind survey responses.
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Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
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Jump to 🤯 Why do this? 🙋‍♂️ Questions to ask 🙅‍♀️ Questions NOT to ask 🤔 What else can you do? You’ve probably heard that one in three customers walk […]

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CSAT tool comparison and buyer's checklist
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How do you choose the best NPS tool for your business?
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Asset 1 Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.  Delivering good customer satisfaction should […]

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Simplesat CEO Cory Brown and NinjaRMM‘s Director of Content Jonathan Crowe discuss the potential hidden in customer satisfaction data.
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Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be […]

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