Simplesat vs Survicate
Survicate casts a wide net. Simplesat closes the loop for support teams.
Why support teams choose Simplesat over Survicate
Survicate is a broad feedback platform designed for product, marketing, and CX teams. Its deepest integration is with HubSpot, and it’s built to run multi-channel survey programs across departments.
Simplesat is built for support teams, offering 50+ native integrations including Zendesk, Gladly, Gorgias, HubSpot, and Salesforce. It’s designed to route feedback to the right owner, trigger follow-up workflows, and give you agent-level reporting.
Both tools collect CSAT, NPS, and CES. The difference is what happens after a customer responds.
Simplesat is just right — for support teams
😊 We’re just right
Too little. Although it’s convenient to have a survey built into your helpdesk, it doesn’t provide your team with the multifaceted data that lets you understand customer needs.
- ❌ Basic and unengaging
- ❌ Limited customization
- ❌ Minimal functionality
- ❌ Surface-level reports
- ❌ No automation
- ❌ Limited integration
- ❌ Little or no support
Just right.Integrates seamlessly with your stack, so you can collect feedback via the platforms you’re already using. Only takes minutes to set up, and remains flexible enough to scale with your needs.
- ✅ Simple but powerful
- ✅ No engineers needed
- ✅ Instant insights in your tools
- ✅ Clear, actionable feedback
- ✅ Automated follow-ups & workflows
- ✅ Integrates well with helpdesk, CRMs, and reporting tools
- ✅ Friendly, human support
Too much.Overkill for most teams. Complicated enough to overwhelm your team; they spend more time managing the tool than improving the CX.
- 😵💫 Expensive to set up
- 😵💫 Overly complex
- 😵💫 Slow to launch
- 😵💫 Data overload
- 😵💫 Requires training
- 😵💫 Disconnected from workflows
- 😵💫 Impersonal support
What teams say when switching from Survicate
We used Survicate for years, but when we needed high-volume CSAT tied directly to our helpdesk workflow, Simplesat was the clear upgrade.
Teams switch from Survicate to Simplesat when they realize:
- Response caps get expensive fast. Survicate’s Growth plan starts at 250 responses per month. When you’re running thousands of surveys, you’ll burn through that in days — and upgrading gets costly.
- HubSpot-first ≠ helpdesk-first. Survicate’s deepest integration is with HubSpot. If your team lives in Zendesk, Gladly, Salesforce, or Gorgias, Simplesat offers a native experience Survicate can’t match.
- Collecting feedback isn’t the same as acting on it. Survicate excels at creating and distributing surveys. Simplesat excels at getting feedback to the right person, tracking it, and closing the loop.
Choose if you want…
- Feedback that lands with the right owner, not just a dashboard
- A tool shaped around support workflows, not general-purpose surveys
- Deep, native integrations with Zendesk, Gladly, Salesforce, or Gorgias
- Automatic surveys triggered after ticket resolution
- Agent-level metrics and team performance reporting
- 4x more responses than Survicate at a comparable price point
- 97% CSAT-rated human support when you need help
- A platform built for service teams that measure success in resolution and retention
- A broad survey platform serving product, marketing, and CX teams
- AI-powered survey creation and research tools
- HubSpot as your primary integration
- Campaign-style survey distribution across many channels
- General-purpose feedback collection beyond support
Simplesat integrates with your favorite tools
Native integrations with Zendesk, Gladly, Gorgias, HubSpot, Intercom, Help Scout, Freshdesk, Front, Salesforce Service Cloud, and 50+ more platforms.
Unlike Survicate, Simplesat’s helpdesk integrations are bi-directional — feedback syncs back to tickets, agents, and teams so nothing falls through the cracks.
Ready to see the difference ?
Simplesat is the #1 rated Survicate alternative for support teams who want feedback that drives action. All the simplicity you need; more powerful where it matters. Get started in minutes.
We’ll help you choose the right setup for your team.
Common questions
Survicate offers a 10-day free trial of their Growth plan. After that, paid plans start at $114/mo (billed annually) for 250 responses per month. Simplesat offers a 14-day free trial with full access so you can test everything before committing.
Yes. Both platforms support all common survey types. The difference is what happens after someone responds. Simplesat directs feedback to the right owner, triggers workflows, and gives you agent-level insights — turning feedback into action rather than just another data point.
Survicate does offer a Zendesk integration, but it’s not as deeply embedded in the helpdesk workflow. Survicate’s deepest integration is with HubSpot. Simplesat is purpose-built for Zendesk, Gladly, Salesforce, Gorgias, and dozens of others — with bi-directional sync, post-resolution survey triggers, and agent-level analytics baked in.
If your team handles hundreds or thousands of conversations per month in Zendesk, Gladly, or Gorgias, Simplesat is the better fit. You get 1,000 responses on the Standard plan alone (four times what Survicate offers at a comparable price) plus native helpdesk triggers and feedback that flows directly into your support workflow.
No. Most teams start collecting feedback within the same week, with no gaps in coverage. You can start small, prove value, and expand. No engineers or consultants required.
You get instant human support — hands-on help from real people (no bots) for setup, onboarding, and ongoing questions. Our support team maintains a 97% CSAT rating with an average 2-minute first response time, backed by a 4.9/5 support rating on Capterra. We’ll help you get your feedback program running and keep it healthy as you scale.
Very easy. Our team will help you migrate your setup, configure your integrations, and get surveys live — usually within the same day.