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User management
Account users
Allocate roles like Admin, Manager, Collaborator, and Billing to ensure appropriate access and visibility.
Two-factor authentication
Enhance login security with 2FA, requiring both password and a second verification form.
User activity logs
Utilize audit logs to monitor all account activities within the last 30 days, bolstering security and compliance.
Stream activity logs with SIEM
Directly stream user activity logs to your SIEM system for enhanced security monitoring.
SSO with Google and Microsoft
Streamline sign-in and account creation with secure Google and Microsoft SSO options.
Enterprise SSO
Facilitate easy access via your organization's IdP, supporting SAML and OIDC for streamlined authentication.
Directory sync
Keep user accounts in sync with your organization's IdP for seamless user management in Simplesat.
Custom roles
Granular control over workspace permissions.
Survey functionality
Top satisfaction metrics
Access CSAT, NPS, CES, and 5-Star metrics, with Simplesat recognized by Bain & Company for NPS surveys.
Question types
Opt from multiple choice, multi-select, sliders, to comments for engaging questions and quality responses.
Follow-up question logic
Tailor follow-up questions with conditional logic based on sentiment or rating, for deeper insights.
AI generated questions
Overcome survey writer’s block with AI-customized question suggestions based on your input.
Multi-language support
Surveys are available in numerous languages. Need another? Reach out, and we’ll make it happen.
Question visibility rules
Use conditional logic to configure follow-up questions or question visibility.
Delivery methods
External email embed
Incorporate one-click surveys into any email signature (Gmail or Outlook), helpdesk, or CRM correspondence, with rating URLs extracting data from placeholders like ticket ID or customer email.
Direct email delivery
Dispatch email surveys from Simplesat, covering ongoing, one-time, and event-triggered approaches.
Direct link
Leverage a direct survey link for use anywhere, including generating QR codes for physical spaces!
Web-embed
Conduct surveys directly on your website or app, featuring smart rules to target the appropriate audience.
Notifications
Instant emails
Tailor your alert preferences to receive updates on any survey feedback, filtering by sentiment or comment inclusion—for nuanced insight into every response.
Summary emails
Get concise weekly and monthly email digests for each survey, keeping you informed of overall trends and feedback.
Slack & MS Teams
Receive immediate feedback alerts and in-depth weekly/monthly summaries directly in your preferred communication platform.
Reporting
Survey dashboards
Each survey includes a dashboard for a high-level summary and detailed question analysis.
Pivot table reports
Craft detailed reports to analyze your data comprehensively, such as tracking CSAT scores or comparing agent performance over time.
Feedback
Access all responses with filters to swiftly locate specific feedback.
Printable PDF reports
Generate and download top-quality PDFs for any survey, ideal for internal sharing or client presentations.
Custom dashboards
Create tailored dashboards by selecting relevant widgets for precise insights, eliminating unnecessary data.
Saved filters and views
Preserve dashboard and report settings, including date ranges and filters, for quick access and automated reporting.
Automated reports
Automate routine data exports with scheduled reports, making data management effortless.
Testimonials & reviews
Website feedback widgets
Display positive feedback and scores on your website in one click with various widget styles and layouts.
Widget customization
Adjust fonts or background colors with basic customization, or use custom CSS for a perfect match with your site’s design.
Review CTA buttons
Automate review requests to satisfied customers by presenting review buttons based on survey sentiment.
Feedback
Monthly responses
Responses from any delivery method are capped. Once this cap is exceeded, responses are withheld until the next usage cycle or until the plan is upgraded.
Feedback details
Dive into feedback details: customer info, ticket and team data, and review changes or activities over time.
Tags
Tag responses for advanced filtering, widget making, or custom workflows via API or Zapier.
Private notes
Streamline feedback management: add private notes to responses with markdown and GIFs, perfect for detailing resolutions or actions taken.
Custom topics
You can also add custom topics to tailor the analysis to your specific needs.
Topic detection
Our AI-driven model analyzes each response and assigns it to a predefined topic.
Integrations
Salesforce integration
Benefit from hands-on support for setting up integrations within Simplesat and Salesforce, ensuring a seamless connection.
API access
Unlock the full potential of Simplesat with direct API access, enabling custom integrations and enhanced data control.
Custom integrations
Our dedicated team is ready to craft and maintain custom integrations between your Simplesat account and any CRM, helpdesk, or third-party tool in your tech arsenal.
Billing
Wire payments
Experience secure and efficient high-value payment processing, with our finance team managing manual invoice tracking for smooth transactions.
Credit card payments
Seamlessly handle transactions using your credit card. A straightforward and secure way to manage your subscription.
Direct email surveys
One-off emails
Execute one-time bulk emails immediately or schedule them, with options for additional sends for the same survey.
Ongoing emails
Set email surveys on autopilot, defining audience and frequency, and let Simplesat ensure a constant feedback flow.
Event-based emails
Activate email surveys based on specific events like ticket closure or product delivery, customizable via Simplesat's API.
Resend to non responders
Automate follow-up reminders for unopened or unclicked emails.
Send from your domain
Connect your domain to Simplesat for survey emails that come directly from you, not simplesat-mail.com—making every message unmistakably yours.
Customize email content
Personalize sender details, including name, email, and the survey’s subject, intro, and outro texts, with options to include customer and company names.
Custom email templates
Collaborate with Simplesat for minor tweaks or entirely custom templates that align with your branding.
Monthly email sending limit
Monthly limit applies to ongoing, one-off, and event-based email surveys. Surveys sent via your CRM or helpdesk notifications are unlimited.
External email embed
Rating icons
Gain full access to Simplesat's expansive library of both static and animated rating icons.
Dynamic placeholders
Use rating URLs with placeholders to capture essential details like ticket ID, customer email, or team member, plus any custom attributes linked to a rating.
Legal & compliance
TOS and DPA customization
Adapt our terms of service and DPA to align with your business requirements for full industry compliance.
On-demand security reviews
Our team offers dedicated support to navigate through extensive security questionnaires, meeting compliance needs.
Service & support
Onboarding & setup
Our support team, proficient in major CRMs and helpdesks, ensures smooth survey and integration setup.
Support communication
Need assistance? Our team is a click away—just use the green button at the bottom right in Simplesat.
Migration assistance
Transitioning from another tool or need to import data? We offer expert support for a seamless migration.
Dedicated CSM
Partner with our customer success managers, who are dedicated to helping you leverage Simplesat for your satisfaction goals and KPIs.
Survey branding
Customization
Tailor your surveys to reflect your brand's look and feel.
Customize survey URL
Personalize the survey URL beyond the default (survey.simplesat.io).
Brands
Manage multiple brands within your account for assignment to various surveys—ideal for organizations overseeing several brands or subsidiaries.
Pricing FAQs
Account users are individuals with specific roles who log into Simplesat; their numbers are limited by your plan. Support agents, (or team members), associated with feedback, have no limits, ensuring flexibility in feedback management. Learn more.
For requirements beyond the Elite plan, please reach out to us. We’re eager to tailor an Enterprise solution that fits your specific needs.
At Simplesat, security is paramount. We adhere to industry best practices across all critical systems and infrastructure, ensuring your data’s integrity.
Absolutely! Opt for an annual subscription and enjoy a month on us. Additionally, 501(c)(3) non-profit organizations receive a 10% discount, and eligible startups benefit from 6 months free.
Freedom is key; there are no contracts here. You’re free to cancel any time as we strive to continuously earn your trust.
The free trial provides the full suite of Elite plan features, with two exceptions: daily email send limits and Enterprise SSO are not included. If you need extended access or wish to test SSO, please reach out to us.
Definitely! Forward us your feedback data in CSV format, and we’ll assist with the migration.
Expect nothing less than stellar support. Reach out via live chat or email at any time, available for every plan level.
We’d love to guide you through Simplesat or assist with onboarding. Schedule your demo today.
For the Standard, Pro, and Elite plans, billing is in USD. Local currency billing can be accommodated for Enterprise customers.
Setting up is fast! It takes just a minute to create your free account. From there, another 5-10 minutes to create a survey and embed it in your email signature. So, in short: very quickly!
Absolutely! With over 50 CRMs and helpdesks integrated, chances are we’re compatible with your tools. If not, we’re open to exploring new integrations to meet your needs.
New to customer feedback? Explore our guides. For a self-paced learning experience, dive into a free trial and follow our documentation. Our support team is also ready to provide additional help or guidance whenever you need it.