“Simplesat is quite simply the most important Zendesk addon we have in our stable. The surveys make feedback easy and fun for the user. The visibility to the rest of our company gives us not only a benchmark for satisfaction, but the opportunity to improve where we have failed.
Implementing CSAT and user feedback on the website was incredibly easy with a customizable embed code that Simplesat provides, just cut and paste and you’ve got reviews up for sales leads and website visitors to see.
Their support is ultra responsive. Everything is so straightforward I hardly needed it, but they were there to clarify any time I needed reassurance. The price is incredibly reasonable for such a smart and robust product. If I could give them 6 stars, I would.“