CS Unleashed Webinar Series

The Future of Customer Service - How to do More with Less

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Scaling your support team without scaling costs

Integrating omnichannel support for seamless experiences

Leveraging data for personalization

Future trends in personalization and omnichannel support

BONUS 🎁 CX Maturity Assessment

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Kimberly McKellar

VP of Customer Success, Gladly

Kimberly McKellar, VP of Customer Success at Gladly, has spent the last 10 years in the Customer Success space. Today, she works with some of the most loved brands in Ecommerce, travel, hospitality and wellness. Large or small, companies are looking to provide an exceptional customer experience all the while balancing cost, an ever expanding tech stack, efficiency, personalization, customer loyalty and, importantly today, automation and AI. Kimberly is fortunate to work in such a dynamic and evolving space, helping companies define and refine their customer experience to engender customer loyalty.

Cory Brown

CEO at Simplesat

Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.

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