The Future of Customer Service - How to do More with Less
Get actionable tips to help you grow your business
Webinar timestamps
Scaling your support team without scaling costs
Integrating omnichannel support for seamless experiences
Leveraging data for personalization
Future trends in personalization and omnichannel support
Q&A
BONUS 🎁 CX Maturity Assessment
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Kimberly McKellar
VP of Customer Success, Gladly
Kimberly McKellar, VP of Customer Success at Gladly, has spent the last 10 years in the Customer Success space. Today, she works with some of the most loved brands in Ecommerce, travel, hospitality and wellness. Large or small, companies are looking to provide an exceptional customer experience all the while balancing cost, an ever expanding tech stack, efficiency, personalization, customer loyalty and, importantly today, automation and AI. Kimberly is fortunate to work in such a dynamic and evolving space, helping companies define and refine their customer experience to engender customer loyalty.
Cory Brown
CEO at Simplesat
Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.
