Why put your customers though a bad survey experience when you're already asking a favor from them? SimpleSat's refreshingly fun and engaging surveys are a delight to answer, resulting in improved response rates. Everything works out of the box, which means you don't need to spend your time fumbling with form builders or writing your own questions.
NPS is a great benchmark metric, but alone it's not enough to gain the deep insights you need to systematically improve your service. SimpleSat allows you to capture and track additional metrics such as Reliability or Empathy so you know exactly where to focus your efforts.
Are you still relying on some combination of gut feeling and anecdotal data to gauge how effective your customer service is? The SimpleSat dashboard brings everything together, giving you a single place to analyze and understand how you're performing.
With a single click (and no coding required!), SimpleSat allows you to publish testimonials given through feedback surveys directly on your website. A variety of widget types and style are provided, making it easy to integrate with your existing website.