Customer feedback clarity for high-volume support teams
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Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place automatically.
Join 1,000+ brands who know
exactly what their customers think
Where most feedback tools fall short
What you get
Too little
Built-in surveys don’t tell the full story
Too much
Enterprise tools create more work than insight
Simplesat is just right
Clear feedback. Real insight. No unnecessary complexity.
Turn customer feedback into your next smart move
What you get
Surveys that work
Go live in a day, no engineering required.
See what changed
AI-powered analysis that makes thousands of responses readable.
Where work happens
Feedback reaches the right person in the right tool, automatically.
Trusted at scale
Built for high-volume, multi-brand support teams.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Real human support when you need it
Teams switching from enterprise tools tell us the same thing: finally, a team that's reachable, practical, and invested in their success.
When something's faster to show than explain, we'll show you live.
We configure your triggers and workflows, or walk you through it step by step.
Loop us into support threads and we'll troubleshoot alongside them.
Fast, patient, and genuinely on your side.
What customers are saying right now
Frequently asked questions
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
How much does Simplesat cost?
Plans start at $109/mo (billed annually) and scale with response volume, not team size. No implementation fees, no per-agent fees, no hidden costs. Agents see feedback inside your helpdesk without a paid seat; only admins and managers who build surveys and reports need accounts.
How long does setup actually take?
You can launch the same day you sign up: create a survey, connect your helpdesk, and embed it in your templates, all self-serve. Most teams start collecting feedback within a few days. Larger rollouts with custom triggers, multiple brands, or security reviews can take a few weeks, and our team works with you at every step.
What kind of response rates should we expect?
It varies by channel and audience. High-volume B2C teams typically land in the 10-20% range, B2B service teams usually see 20-30%, and high-touch teams with close client relationships can exceed 40%. One-click surveys, smart timing, and automated reminders to non-responders consistently push rates well above what native helpdesk surveys deliver.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Will Simplesat work with my helpdesk or CRM?
Yes. We have native apps for Zendesk, Gladly, and Gorgias. We also integrate with Intercom, Salesforce, HubSpot, and Jira Service Management, plus 100+ other integrations. If you're on a custom stack, you can connect via webhooks, API, and Zapier.
Is Simplesat enterprise-ready?
SOC 2 Type II certified. GDPR and CCPA compliant. Granular permissions across brands, teams, and roles. Trusted by teams processing hundreds of thousands of responses per month.
