We make it easy for you to capture customer feedback in ConnectWise, Autotask, Zendesk and a number of helpdesks and PSAs.
SimpleSat makes it easy to track incoming CSAT feedback gathered through your helpdesk.
Spot problem areas, identify bright spots, and improve your customer experience!
Increase website conversions by providing social proof through positive testimonials. Publish feedback with one click and watch it instantly show up on your website
Fun and intuitive Good/Neutral/Bad surveys ready to embed in your closed ticket notification emails.
Instantly publish real-time feedback on your website to increase social proof and improve conversions.
Choose different text for follow-up and thank you page content based on your customer's response.
Choose to get emails for only certain ratings, for example, only bad or neutral ratings with a comment.
Invite your entire team to have transparency into your company’s satisfaction.
See all ratings in an intuitive feedback stream, allowing you to filter by company, customer, sentiment and more.
View satisfaction details for each individual customer.
Sync incoming feedback with your Dropbox account to integrate with BrightGauge or other BI tools.
Connect through the API to enable advanced functionality.
Spot your team's high performers through a team member leaderboard.
"Red Key Solutions is an MSP that services the New York City Metro area. SimpleSat took us 3 minutes to get setup and integrated into our ConnectWise account. The surveys are clean, fun, more personal and get higher response rates than our previous solution. We can publish testimonials to our website with one click and the analytics are really clean. SimpleSat is designed for awesome MSPs!"