Delighted is sunsetting. Simplesat is your upgrade.
Effortless by default
Flexible by design
Instant human support
It only takes minutes to create beautiful NPS, CSAT and CES surveys with powerful integrations.
Collect layered team insights and get immediate hands-on help from our support team.
All the simplicity you’re used to. More powerful features. Migrate in a day with no disruption!
Trusted by leading service teams
Simplesat gives you more than a replacement—it's a step forward.
- CSAT, NPS, CES, 5-star surveys
- Email, Link, Widget, In-app
- Send from your domain
- Native integrations (HubSpot, Intercom, etc.)
- Custom workflows
- Individual agent reporting
- Real human support
- Migration support
- Long-term roadmap
- CSAT, NPS, CES, 5-star surveys
- Email, Link, Widget, In-app
- Send from your domain (Limited)
- Native integrations (Limited)
- Custom workflows
- Individual agent reporting
- Real human support
- Migration support
- Long-term roadmap
Simplesat integrates with your favorite tools
How migration works
Switch in 3 simple steps
Export your Delighted data
We’ll walk you through it.
Configure your Simplesat setup
Templates, logic, and branding included.
Launch your first survey
Start collecting feedback the same week.
Need help? Our migration specialists handle the heavy lifting.
I’m always really impressed by Simplesat’s support team, as the team is really solution-oriented, so I feel like almost every reply has a solution, even a workaround, or clear action for me to do. So we were able to scale Simplesat up for many other use cases, and hope that we can scale it up even further in the future.
⏳ Limited-time offer
- We’ll match your current Delighted pricing for the duration of your remaining contract
- Free migration support and onboarding
- Cancel anytime, no hidden fees
Most feedback tools are too much or too little
😊 We’re just right
Too little. Although it’s convenient to have a survey built into your helpdesk, it doesn’t provide your team with the multifaceted data that lets you understand customer needs.
- ❌ Basic and unengaging
- ❌ Limited customization
- ❌ Minimal functionality
- ❌ Surface-level reports
- ❌ No automation
- ❌ Limited integration
- ❌ Little or no support
Just right. Integrates seamlessly with your stack, so you can collect feedback via the platforms you’re already using. Only takes minutes to set up, and remains flexible enough to scale with your needs.
- ✅ Simple but powerful
- ✅ No engineers needed
- ✅ Instant insights in your tools
- ✅ Clear, actionable feedback
- ✅ Automated follow-ups & workflows
- ✅ Integrates well with helpdesk, CRMs, and reporting tools
- ✅ Friendly, human support
Too much. Overkill for most teams. Complicated enough to overwhelm your team; they spend more time managing the tool than improving the CX. You may end up paying for features you’ll never use.
- 😵💫 Expensive to set up
- 😵💫 Overly complex
- 😵💫 Slow to launch
- 😵💫 Data overload
- 😵💫 Requires training
- 😵💫 Disconnected from workflows
- 😵💫 Impersonal support
You have, plain and simply, created the most efficient, easy-to-use and nice to look at feedback system l’ve worked with in over ten years of business. Keep it up.
You don’t have to wait until 2026 to upgrade.
FAQs
Simplesat is a customer feedback platform that supports the same core survey types as Delighted — NPS, CSAT, CES, and 5-star — with a visual survey builder, conditional logic, and clear reporting built for CX and support teams. You get all the simplicity you’re used to, with more control over branding, delivery, and analysis.
Delighted is sunsetting by June 30, 2026, which means access to your dashboards and historical feedback will disappear. Simplesat offers free migration support to export your Delighted data and rebuild your key NPS, CSAT, CES, and 5-star projects in Simplesat, ensuring that your feedback history and trends stay intact.
The migration follows a simple three-step process: export Delighted data, configure Simplesat, launch your first survey. Most teams start collecting responses in Simplesat within the same week, with no gaps in feedback coverage for their customers. Our Support team guides you through each step so your NPS, CSAT, and CES programs stay live and uninterrupted while you switch tools.
Yes. Simplesat offers 50+ native integrations with tools like Zendesk, HubSpot, Intercom, Gladly, Gorgias, Salesforce, and more, so you can embed NPS, CSAT, CES, and 5-star surveys into the systems your team already uses (email, tickets, SMS, and more).
Yes. Simplesat lets you send email surveys from your own domain and fully brand them with your logo, colors, and styling.
Yes. Simplesat is an effortless-by-default Delighted replacement: an intuitive survey builder with ready-made NPS/CSAT/CES/5-star templates and dashboards that don’t require engineers to maintain. CX and support teams can own their customer feedback program day to day.
You get instant human support — hands-on help from real people (no bots) for migration, onboarding, and ongoing questions. Simplesat’s support team is world-class, providing fast responses and guidance to keep your feedback program healthy as you scale.
For a limited time, Simplesat will match your current Delighted pricing for the duration of your remaining contract, including free migration support and onboarding. You can cancel anytime with no hidden fees.