Delighted is shutting down on June 30, 2026. If you’re a user, you’ve probably already seen the email — signed “The Qualtrics and Delighted Teams,” in that order — letting you know that annual plans are gone and everyone needs to export their own data before the lights go off.
The email’s recommendation: migrate to Qualtrics, the enterprise platform that acquired Delighted in 2018 and is now shutting it down.
For most Delighted users, that’s the wrong call.
Why Qualtrics isn’t the right Delighted replacement
The email includes links to Delighted’s export instructions and migration program page. At time of writing, both are broken. The product being sunset is already deteriorating — and the only path getting any attention is the one that leads to Qualtrics.
Users are invited to look into the “Delighted + Qualtrics Graduation Program” designed to onboard Delighted users onto the Qualtrics platform. It consists of ten courses covering account navigation, the XM Directory, Text iQ, Stats iQ, and advanced dashboard design.
Delighted got popular because they kept things simple. A support team could embed an NPS or CSAT survey in a ticket, start collecting feedback the same day, and read results without a manual. In contrast, Qualtrics is a full-scale enterprise experience management platform — powerful, but built for dedicated research teams with budgets to match. Their pricing isn’t public; teams have to contact sales to get a number, which in enterprise software usually means they’d rather not say it out loud.
Recommending Qualtrics as the default next step for Delighted users is like a beloved neighborhood coffee shop closing and the landlord saying, “Good news — there’s a Michelin-star restaurant moving in. Dinner starts at $400.”
There are teams who will find Qualtrics to be an improvement. For most Delighted users? It’s an ill-fitting upsell.
What the Delighted shutdown means for your data
The sunset FAQ fills in the details:
- No refunds. Qualtrics does not permit early cancellation or refunds — even though they’re the ones discontinuing the service.
- No extensions. June 30, 2026, is a hard cutoff. After that, all customer data gets permanently deleted.
- No development. Feature work stopped when the shutdown was announced.
- No migration help. Users export their data themselves, project by project, as CSVs.
📤 Export data now — The process is manual and project-by-project. Waiting until May and discovering something went wrong is not a position anyone wants to be in.
🔎 Evaluate alternatives independently — Qualtrics recommends Qualtrics. But an opaque enterprise contract with hours of mandatory training deserves scrutiny, not a default yes. If you’re looking for a Qualtrics alternative that’s closer to what Delighted actually was, there are better options.
💭 Figure out what was valuable about Delighted — and find something that preserves it. For most teams, that means fast setup, clean surveys, native integrations with their existing helpdesk or CRM, and responsive human support.
We’re Simplesat. We make customer feedback software for support and CX teams — the kind of teams Delighted built their product for. Our pricing starts at $109/month and is published in full on our pricing page. And we won’t swamp you in training videos or unnecessary features.
You go live in 5 business days.
Our migration team handles the transition so your feedback program doesn’t go dark while you switch platforms. Here’s what’s included, at no cost:
➡️ Export and cleanup. We help you pull your data out of Delighted — surveys, responses, tags, properties — and clean it up for import. No solo CSV wrestling.
➡️ Survey rebuild. We recreate your NPS, CSAT, CES, and 5-star surveys in Simplesat, matched to your branding, logic, and delivery preferences.
➡️ Integration setup. We connect Simplesat to your existing stack: Zendesk, Gladly, HubSpot, Intercom, Salesforce, Gorgias, Slack, and more.
➡️ Workflow configuration. Notifications, routing, follow-up logic — we rebuild the operational layer so feedback reaches the right people the way it did before.
➡️ Pricing match. We match your current Delighted pricing for the duration of your remaining contract. Cancel anytime. No lock-ins.
Who Simplesat is for
Support and CX teams who collect customer feedback as part of their daily workflow — CSAT on resolved tickets, NPS at relationship milestones, CES after key interactions. If you want results you can act on without a training program, you’re our people.
Who should probably look elsewhere
If you need a full research platform — academic survey design, conjoint analysis, complex multi-audience studies — that’s a different tool for a different job. And if your primary use case is internal employee surveys, we can do eNPS, but our focus is the conversation between your team and your customers.
Book a 15-minute migration call — our team will walk through the process and tell you honestly whether we’re the right fit. Or visit our Delighted migration page for the full picture.
We’re a small, independent company with a public roadmap, a team that answers its own support tickets, and no conglomerate parent eyeing its next strategic pivot. We plan to be here for a while.
About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction.
