Last updated: April 2026
Delighted shuts down June 30, 2026.
If you’re looking for a Delighted alternative that preserves what made Delighted good (simple surveys, fast setup, clean integrations) without the complexity of a full enterprise platform, this guide will help you decide.
Qualtrics, the enterprise XM platform that acquired Delighted in 2018 and ultimately decided to discontinue it, is steering users toward its own ecosystem. But if your team’s job is customer feedback, not company-wide experience management, Simplesat may be the better fit.
Simplesat is customer feedback software (CSAT, NPS, CES, 5-star) purpose-built for support and CX teams. It integrates natively with Zendesk, Gladly, Gorgias, and 75+ other tools, with pricing starting at $109/month and same-week setup. Over 1,000 brands use it across retail, SaaS, hospitality, and professional services.
Here’s how the two Delighted replacements compare.
Qualtrics vs. Simplesat at a glance
| Qualtrics | Simplesat | |
|---|---|---|
| Best for | Multi-program CX, EX, and market research. | Support and CX teams of all sizes. |
| Setup time | Weeks to months (10-part training course). | Days. Most teams go live within one week. |
| Pricing | Custom quotes only. Not published. | Published on website. Starts at $109/month. |
| Contracts | Annual | Month-to-month available, cancel anytime |
| Implementation | Paid. Costs vary by scope. | Free — included with every plan. |
| Survey types | NPS, CSAT, CES, advanced research methodologies | NPS, CSAT, CES, 5-star |
| Helpdesk integrations | Enterprise CRM focus (SAP, Salesforce). | 75+ integrations including Zendesk, Gladly, Gorgias, HubSpot, Intercom, Salesforce, and more. |
| Reporting and analytics | Text iQ, Stats iQ, cross-program dashboards. | Feedback dashboards with agent/team views, AI topic tagging, saved views, scheduled reports. |
| Analytics depth | Advanced statistical modeling and sentiment analysis. | Focused on actionable CX and support insights. |
| Support | Tiered. Priority support on higher plans. | Human support on every plan (97% CSAT, 2-min avg first response). |
| Migration help | Self-serve export + optional paid partners. | Hands-on migration — included free on every plan. |
| Compliance | SOC 2, ISO 27001, FedRAMP | SOC 2 Type II, GDPR-ready (DPA + EU/UK representative), CCPA compliant |
Which one fits your team?
The short version: Qualtrics is an experience management platform. Simplesat is a customer feedback tool. They solve different problems.
Choose Qualtrics if your organization runs multi-program experience management (CX, employee experience, brand tracking, market research) and has a dedicated insights team to operate it. It’s powerful, it’s deep, and it’s built for that buyer.
Choose Simplesat if your team’s core job is collecting customer feedback tied to support interactions and acting on it. Simplesat comes with less overhead and less time to get running. It’s rated 4.8/5 on G2, with a Quality of Support score of 9.9/10 and Ease of Use at 9.5/10. Most teams go live within a week.
"It sounds really basic, but we're really just looking for something solid that allows us to contact our customers using the survey type that we want and collect the feedback in the right places."
If that sounds like your team, keep reading: the rest of this guide covers the shutdown timeline, what migration looks like, and the questions that come up most often.
Qualtrics acquired Delighted in 2018. In mid-2025, they announced they’d discontinue it to consolidate around the Qualtrics XM platform.
Feature development stopped immediately. The key dates:
- July 1, 2025. Annual renewals stopped. Everyone shifted to monthly billing.
- May 31, 2026. Monthly subs stop renewing.
- June 30, 2026. Platform goes dark. All data permanently deleted.
They offer no extensions or grace periods. No refunds on prepaid plans either.
If you want to keep your data, you need to export it yourself before the deadline.
The answer depends on where you’re going.
Migrating from Delighted to Qualtrics
Qualtrics offers a Graduation Program on their XM Basecamp platform: ten training courses, eight-plus hours of content. ou export your Delighted data yourself, manually, one project at a time. Then you configure surveys, directories, dashboards, and workflows in a very different environment. Most teams need several weeks to a few months. If your organization has a Qualtrics rep already, they may guide you through the process. Implementation partners are also available for an additional fee. That said, even getting a conversation started can take time. One CX lead at an e-commerce company described trying to reach Qualtrics after the Delighted announcement and waiting weeks just to get a meeting scheduled.
Migrating from Delighted to Simplesat
Simplesat handles the entire migration for you. A dedicated specialist exports your data, rebuilds your surveys, reconnects your integrations (Slack, Zapier, CRM connections, all of it), and gets delivery running. Most teams collect feedback within the same week.
Free on every plan. Full migration walkthrough here.
"When we switched over to Simplesat, I was so thankful — it was three days or less and we were up and running."
Will migrating from Delighted cost more?
If you move to Qualtrics, likely yes, and potentially by a significant margin. Custom pricing, annual contracts, and implementation fees add up, especially for teams that only need the customer feedback capabilities. Qualtrics doesn’t publish numbers, so you won’t know the cost until you’ve been through a sales process. That said, if you’re already in the Qualtrics ecosystem, your rep may be able to offer bundled pricing.
If you move to Simplesat, pricing is public and predictable. For a limited time, Simplesat will match your current Delighted pricing for the duration of your remaining contract, with free hands-on migration support and onboarding included. No surprises.
Will I lose my NPS trendlines after switching from Delighted?
This is a real risk in any migration. Change your methodology, segmentation, and delivery channel all at once and your scores become incomparable to historical benchmarks.
Qualtrics offers data migration tools, and the Graduation Program covers dashboard configuration, so it’s possible to maintain continuity. The learning curve means it may take longer to rebuild your reporting cadence.
Simplesat is a licensed NPS® vendor through Bain & Company, using the same methodology your team already knows. The recommended approach: keep methodology stable first, migrate your history, then improve deliberately once you have a baseline.
What happens to my Delighted data after the shutdown?
After June 30, 2026, Delighted deletes everything. Dashboards, survey responses, comments, tags, timestamps — all gone. There’s no way to recover anything after the fact.
With Qualtrics, you export your data manually (CSV files, project by project) and import it into the Qualtrics environment. The Graduation Program includes a course on working with migrated data.
With Simplesat, the migration team handles it for you. They’ll export, clean, and import your history so your trendlines stay intact.
Either way, don’t wait. Export your data now regardless of which direction you’re leaning.
Will my helpdesk integrations still work?
Qualtrics integrates with enterprise systems like SAP and Salesforce, though its focus is broader experience management rather than helpdesk-specific workflows. If your helpdesk is Zendesk, Gladly, Gorgias, or similar, check with your Qualtrics rep on the specifics; the depth of those connections varies. Multiple G2 reviewers flag integration limitations as a pain point, particularly when trying to connect Qualtrics to non-enterprise systems. One company evaluated Qualtrics specifically for Zendesk integration, found it lacking, and chose Simplesat instead for integration depth, customizable dashboards, and AI-driven topic categorization.
Simplesat natively integrates with Zendesk, Gladly, Gorgias, HubSpot, Intercom, Salesforce, ConnectWise, Autotask, Freshdesk, Slack, Microsoft Teams, Shopify, and more. These are built-in, purpose-built connections. Surveys embed directly into ticket and email flows without engineering work, and your team can see feedback within the tools they’re already using.
What kind of support will I get?
Qualtrics offers tiered support that scales with your contract. Community forums, documentation, and the XM Basecamp training library are available to everyone.
Dedicated, responsive support typically comes with higher-tier plans or professional services engagements. If you have an assigned rep, your experience may be better than what’s available to self-serve customers. Worth noting: support quality is a recurring concern across review platforms. Some users praise their reps, but some report difficulty reaching anyone at all.
Simplesat includes direct human support on every plan. No chatbots, no multi-day ticket queues. The team maintains a 97% customer satisfaction score with a two-minute average first response time.
During migration, you work with a dedicated onboarding specialist who understands feedback systems and can troubleshoot your specific setup. One Capterra reviewer noted that Simplesat’s team proactively adjusted their surveys (removing language, tweaking scales, fixing links) quickly and at no extra charge.
Can I actually finish the Delighted migration before June 30?
Yes.
But with Qualtrics, you’ll need to move quickly. As covered above, most teams need several weeks to a few months between training, data export, and platform configuration.
With Simplesat, most teams go live within a week and send their first survey within the first day. That leaves time to run both platforms in parallel, compare results, and validate your data before Delighted goes dark. Book a migration call to talk through timing for your specific setup.
Can I get a refund on my Delighted subscription?
No. Qualtrics doesn’t allow early cancellation or refunds, even though they’re the ones shutting the product down.
Is Qualtrics free for Delighted users?
The training courses are free. The platform requires a paid subscription with custom pricing.
Does Simplesat support the same survey types as Delighted?
Yes: NPS, CSAT, CES, and 5-star, with a visual builder, conditional follow-ups, and custom branding.
Is there a special offer for Delighted users migrating to Simplesat?
Yes. Simplesat matches your current Delighted pricing for the duration of your remaining contract, with free dedicated migration support and onboarding included.
Can I try Simplesat before committing?
Two-week free trial, no credit card required.
What if my Delighted setup is complex?
Simplesat has migrated everything from single-survey programs to multi-project, multi-brand configurations.
When is the last day to export data from Delighted?
June 30, 2026. After that, all data is permanently deleted. There is no recovery option.
If you want the full picture before making a decision, here’s where each platform shines and where it falls short.
What Qualtrics brings to the table
Qualtrics is a genuinely powerful platform. The breadth of its analytics (Text iQ, Stats iQ), the depth of its compliance certifications (FedRAMP, ISO 27001), and the ability to consolidate CX, employee experience, and research onto one platform are real advantages that lighter tools can’t match. On G2, reviewers praise exactly this: the ability to combine structured survey data with unstructured feedback at scale and turn it into something actionable.
The tradeoff is complexity and cost. Pricing isn’t published, but based on publicly available reports, entry-level licenses typically start in the low thousands per user per year, with enterprise contracts running significantly higher. Implementation, training, and annual renewal uplifts add to the total. On G2, “steep learning curve” appears in dozens of reviews. One reviewer noted that pricing isn’t competitive unless you use all the features across multiple departments. Another described the interface as overwhelming for new users, with configuration options that aren’t always intuitive.
If you have a dedicated insights team and need cross-program dashboards, Qualtrics earns its price. If you’re a support team that needs CSAT and NPS tied to your helpdesk, it’s more than you need.
What Simplesat brings to the table
"Before Delighted said it was going away, I was like, 'Don't use Delighted — use Simplesat.'"
Rated 4.8 out of 5 on both G2 and Capterra, with a 97% customer satisfaction score on support and a two-minute average first response time. Support quality is the thing reviewers mention first.
Surveys are visually engaging and fully brandable, with one-click ratings and automated follow-ups. Users regularly report higher response rates after switching. One G2 reviewer reported their CSAT take rate tripled from 4% to 12% and was still climbing. The platform also brings multi-brand support, AI-powered topic analysis, and team and agent-level dashboards with scheduled reporting. Enterprise teams get SOC 2 Type II compliance and dedicated customer success management.
Pricing is published. Standard starts at $109/month, Pro at $229, Elite at $459. Enterprise plans are custom. Every tier is available month-to-month with no lock-in and no per-seat charges for agents.
Where Simplesat falls short: it won’t match Qualtrics in advanced statistical analysis, cross-program dashboards, or multi-methodology research. If your organization needs those things, Qualtrics is the right call. But for teams whose job is customer feedback, and who want a tool that does that job exceptionally well without the overhead, Simplesat is the closer fit to what Delighted used to be.
In their own words, from third-party review sites.
On Qualtrics (G2, 4.4/5):
"Once set up properly, it becomes a strong system for ongoing Voice of Customer programs and trend tracking over time." The same reviewer added: "The learning curve is steep — new users often need training to get the most out of it."
"Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool."
"Powerful, but it expects you to learn its language."
On Simplesat (G2, 4.8/5 · Quality of Support: 9.9/10 · Ease of Use: 9.5/10):
"We had problems getting feedback from customers. Fewer than 0.05% filled out satisfaction surveys. When we switched to Simplesat that jumped to 10%."
"It increased the amount of feedback we get 50x from the survey forms we were using before. No cons to speak of — it's been phenomenal."
"It has allowed us to get feedback on a micro scale and identify specific clients who need more attention, but also macro trends that have allowed us to course-correct quickly."
Ready to move? Book a free 15-minute migration call. No slides, no pressure, just a conversation about what you need. Most teams complete migration in under a week, and the earlier you start, the more runway you have to validate everything before June 30.
About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction.
