In a saturated market where customer expectations are higher than ever, customer experience management (CXM) has become a critical business strategy. CXM involves using tools, strategies, and technologies to track and optimize every interaction a customer has with your brand.
Acting On Feedback
Acting On Feedback
Is the customer always right? How to turn dissatisfaction into an opportunity for a stronger customer relationship.
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5 minute read
Acting On Feedback
Long response times are a key factor in customers deciding to change brands. Learns ways to ensure rapid and accurate responses to customer queries and feedback.
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6 minute read
