We all take mental shortcuts when making decisions. These are called heuristics, and they serve an important purpose: they free up time and mental space while providing relatively good outcomes. […]
In this guide: Delving into the numbers Customer feedback data is all the information you collect from customers about their experiences with your company. The more data points you have, […]
In this guide: Introduction CSAT, a tool for day-to-day communication 🌞 NPS, the best way to measure loyalty 🤝🏻 The pros of using NPS CES, a way to see yourself […]
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