Customer feedback is the backbone of any business. But when it comes to measuring that feedback, which metric should you use—CSAT or NPS?While both metrics are incredibly valuable, they serve different purposes. In this article, we’ll break down the difference between CSAT and NPS surveys, helping you develop a strategy that fits your business needs.
Understanding Feedback
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Blog, Understanding Feedback
Learn all about the Likert scale in this comprehensive guide! Discover its types, examples, best practices, and how it’s used to measure attitudes, opinions, and feelings with precision. Perfect for anyone looking to gain deeper customer insights and understand the nuances behind survey responses.
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14 minute read
Understanding Feedback
We all take mental shortcuts when making decisions. These are called heuristics, and they serve an important purpose: they free up time and mental space while providing relatively good outcomes. […]
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4 minute read
Understanding Feedback
In this guide: Delving into the numbers Customer feedback data is all the information you collect from customers about their experiences with your company. The more data points you have, […]
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16 minute read
Understanding Feedback
Understand the Voice of the Customer for better customer relationships.
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5 minute read
Understanding Feedback
NPS is useful for tracking progress. Learn about industry standard benchmarks, and how best to understand your NPS score.
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4 minute read
Understanding Feedback
In this guide: Introduction CSAT, a tool for day-to-day communication 🌞 NPS, the best way to measure loyalty 🤝🏻 The pros of using NPS CES, a way to see yourself […]
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11 minute read
Understanding Feedback
Net Promotoer Score surveys are crucial to businesses of all sizes. Learn the basics here.
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4 minute read