Key takeaways
Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.
- Delivering good customer satisfaction should come from a place of experience.
- Building new features means keeping these in mind:
- It’s vital to listen. Have a community-driven feature track in which you get the things that helped (or did not help) the client. The list can result in quality-of-life strategies - for example, starting a Reddit channel and be active on Facebook groups
- In making everything easier for the customers, the front end (sales) must be in great alignment with the developers/ technicians. The sales people bring in first-hand concerns from the customers, while the developers streamline the process.
- Consider the customers' time. They should not have to pick up the phone every time they encounter problems.
- Do not stretch yourself. Be present where it matters, and automate the small tasks that can be automated.
Check out Syncro and see how they can help power your business and level up our customer service by utilizing the best of what technology can do. You can find them on www.syncromsp.com . Sign up now for a 30- day free trial.
Quotes
“Just because you are busy doesn't mean you are productive.”
“Building relationships are kind of one and the same no matter what industry you’re in.”
“Having a proactive mindset is really important - as well as putting your customers first.”
“People are people, and building relationships are kind of one and the same, no matter what industry you're in. And I believe that building relationships with people is the key to really anything”.
“As we grow, we’re continuing to listen"
