EP.05 – Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias

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Key takeaways

Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers’ lives a lot easier.

Check out Gorgias and see how they can turn your customer service into a profit center. You can find them on  www.gorgias.com

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Quotes

“It’s important to have a great partnerships team who are champions and advocates for your brand.”

“There should be a perfect balance of automation and personalization.”

“One thing which we are doing right is listening.”

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