Customer Effort Score (CES) survey templates
Measure how easy it is for your customers to achieve their goals or get the help they need. Use this CES template to improve experiences and reduce friction.
Template used for
- Customer Success, Marketing, Operations, Sales, Support
🤔 How do CES surveys work?
Customer Effort Score (CES) measures how easy it is for customers to interact with your business, typically by asking how much effort was required to resolve an issue or complete a task. This straightforward metric helps you pinpoint the friction points in your customer journey.
What makes CES essential for your business?
It provides valuable insights into what, specifically, your customers are struggling with. This allows you to make improvements that lead to a smoother, more effortless interaction. The easier it is for your customers to use your product/service, the likelier they are to remain loyal.
Start your CES survey today
Sign up or log in to Simplesat to access our customizable CES survey template. Use it to gather actionable feedback, enhance your customer experience, and build stronger customer relationships.
Industry standard benchmark



