🌧 Pain points Supermetrics’ support team couldn’t get enough quality feedback Difficulty parsing sentiment in a growing customer base Difficulty in using multiple surveys for different needs Low response rates …
The importance of scalable customer feedback solutions for global brands Read More
🌧 Inspired IT’s requirements Scalability – a tool to help them maintain a personal touch Easy overview of changing customer experiences Automated sharing and tracking of positive feedback Improved SEO …
Why Simplesat is a must-have for MSPs: Inspired IT’s customer story Read More
🌧 Pain points Data lost between clients, technicians, and the customer success team Positive feedback wasn’t fully utilized Communication delays and ambiguities made it harder to respond to feedback Lack …
With Simplesat, Procano’s techs are getting the praise they deserve Read More
😫 Pain points Too much time spent customizing inflexible software Difficulty syncing feedback data from different sources Not enough data points Lack of consolidation between NPS and CSAT data Non-intuitive …
How Simplesat’s flexibility allowed Upflow to build customer feedback into their workflows Read More
ITC Service is a Newcastle-based provider of IT support. Their main values are Integrity, Trust, Communication and Service. We were able to help out with the communication part. 🎥 Highlight …
🏆 Results Time and effort saved through survey automation Improved team enthusiasm and performance Increased website conversions ✅ Solutions used Automated email NPS surveys ConnectWise contact sync Closed ticket CSAT …
🏆 Results 25% increase in client engagement 50% reduction in CSAT costs Increased service quality and team morale ✅ Solutions used Fast and simple integration with Connectwise Migration of all …
🏆 Results Dramatic increase in survey response rates Able to act decisively on the insights they gathered Improved team performance ✅ Solutions used CSAT surveys integrated with in-house ITSM tools …
Red Key turned to Simplesat when the time came to implement a new method for collecting and analyzing customer service data. Unhappy with their existing tool — which was stale and missing key features — they made the switch and have benefited from Simplesat’s more comprehensive approach.
Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences.
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