MSP Insights

A Better Way to Run QBRs: Scaling Account Management and vCIO Services for Excellent Customer Service

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Webinar timestamps

What is Simplesat?

Scalepad: Lifecycle Insights


QBR Season

Common Pitfalls

The Solution

The "Academic" QBR

Strategic Meeting Outcome

The Integration

How Simplesat Integrates with Lifecycle Insights

Lifecycle Insights Demo

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Luis Giraldo

Chief Experience Officer, ScalePad

A veteran of the MSP industry, Luis helms ScalePad’s Partner Success organization. Over 15 years of owning and operating his own technology companies have developed Luis into a consummate IT professional and strategist. He is a popular speaker, and provides thought leadership to the IT service provider community.

Hannah Logan

Product Expert at Simplesat

Hannah Logan is a tech industry pro with 10 years of experience. Her mantra? Good customer service above all. She believes in putting the customer first, understanding their needs, and going the extra mile to help them reach their goals. Every interaction is a chance to build trust and establish a long-lasting partnership.

Cory Brown

CEO of Simplesat

Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.

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