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The Data-Driven Edge for MSPs: How to Build a Culture of Continuous Improvement

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Webinar timestamps

"Middleware" Service Provider

Data-driven perspective

Agreement Profitability

Time Utilization and Efficiency

The Twilight Zone

#HaloPSA Demo


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Mendy Green

Founder of Rising Tide Consulting Group

Mendy Green started in the IT Industry at the age of 18, moving through in-house IT before switching to an MSP where he quickly excelled over a period of 12+ years. Mendy’s first introduction to community was the Microsoft SBS Forums, where he was awarded Microsoft Community Contributor in year 2011. Since then, Mendy has continued to be an avid supporter of Community in general, writing several How-To articles for Spiceworks, before eventually joining the MSPGeek Community.

Morgan Aspinall

Product Manager at HaloPSA

Morgan has been part of the team at HaloPSA for roughly 3 years. Starting off on the support desk & then moved into the onboarding team, helping MSPs implement HaloPSA to fit their business needs/processes. Now Product Manager, Morgan is involved in community outreach and is the HaloPSA spokesman for public Webinars.

Hannah Logan

Product Expert at Simplesat

Hannah Logan is a tech industry pro with 10 years of experience. Her mantra? Good customer service above all. She believes in putting the customer first, understanding their needs, and going the extra mile to help them reach their goals. Every interaction is a chance to build trust and establish a long-lasting partnership.

Cory Brown

CEO of Simplesat

Cory is fueled by a passion for customer service and a dedication to helping his own clients achieve excellence in their service offerings. With 15 years of experience collaborating with MSPs, he has honed his skills in improving their marketing and customer success strategies.

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