If your team uses Delighted to gather customer feedback, you’ve likely heard the news of the Delighted sunset, June 2026.
Delighted has been a respected name in the customer feedback management field, known for its simplicity and focus. As the platform winds down, CX leaders are understandably looking for a smooth, supported transition. At Simplesat, we’re here to help you do just that!
More than a Delighted alternative, we’re offering a thoughtful upgrade that retains the ease you’re used to and gives your team additional adaptability and support.
What does the sunsetting of Delighted mean for your team?
While the final deadline is a year from now, Delighted will stop renewing annual subscriptions after July 1, 2025. The window to plan your migration is already closing.
A proactive transition can help you ensure:
- No gaps in customer feedback collection
- Historical data is preserved and migrated cleanly
- Your team has time to adapt to a new platform with full support
Waiting too long might mean scrambling under pressure, losing visibility into customer sentiment, or worse, starting from scratch.
Simplesat: more than a Delighted replacement
If you’re already using Delighted, you know its strengths well — rapid setup, intuitive NPS/CSAT surveys, and a clean, embedded experience through emails, links, widgets or apps. Your team expects to collect feedback in minutes, tagging and filtering responses with ease.
Simplesat starts with everything you already appreciate: the lightweight design, embedded surveys, flexible analysis, AI-powered categorization. But it introduces enhanced capabilities that grow with your team and your insights.
We call it the “Just Right” solution: no bloat, no flashy time-wasters. Simplesat isn’t a comprehensive CX platform, we keep our focus on providing support and service teams with a world-class feedback management strategy. We offer accessible, flexible, and transparent pricing; you’ll never pay for a feature you don’t need.
| Feature | Delighted (sunsetting) | Simpelsat |
|---|---|---|
| CSAT, NPS, CES, 5-star surveys | ✅ | ✅ |
| Email, link, widget, in-app | ✅ | ✅ |
| Send from your domain | ⚠️ Limited | ✅ |
| Native integrations | ⚠️ Limited | ✅ |
| Custom workflows | ❌ | ✅ |
| Agent-level reporting | ❌ | ✅ |
| Real human support | ❌ | ✅ |
| Migration assistance | ❌ | ✅ |
| Long-term roadmap | ❌ | ✅ |
What clients value the most about Simplesat
- Plug-and-play setup – Go from signup to live CSAT/CES/NPS/5-star surveys easily and quickly.
- Clear and focused design – Eye-catching surveys for your customers. Actionable, clutter-free insights for your team. Everything you need, nothing you don’t.
- Integrations that scale with you – Simplesat connects natively with over 80 platforms, including HubSpot, Zendesk, Intercom, Salesforce, ConnectWise, Gladly, Slack, and Shopify.
- Insights that go beyond the score – Track feedback by agent, team, product, or location. Use real-time dashboards and AI-powered sentiment tagging to make the most out of each piece of feedback.
- Support that actually supports – Our support team is world-class: experienced, responsive, and deeply committed to helping you achieve your goals. Enterprise teams also get a dedicated success manager to help them build a tailored feedback strategy.
Migrate from Delighted to Simplesat in 3 steps
We’ve made migration simple, fast, and supported from start to finish:
- Export your Delighted data. We’ll walk you through the export process and help clean your files if needed.
- Set up Simplesat. Our team helps you recreate surveys, import templates, connect integrations, and match your branding.
- Launch and start collecting feedback. Your surveys can go live immediately, with no disruption to the customer experience.
We also offer full support for historical data imports and automated syncing of contacts and workflows! Contact us now if you have additional requirements.
Special migration offer for former Delighted users
We understand what made Delighted great. That’s why Simplesat is designed to carry those strengths forward, with more features, better support, and a future-focused roadmap.
To make your decision easier, we’re offering:
✅ First-year price match with your current Delighted plan
✅ Free migration support
As always, you can cancel Simplesat anytime, there are no lock-ins or hidden fees.
Offer valid through August 31, 2025
About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction.
